Ascend Group Co., Ltd.
Customer Service Officer
atAscend Group Co., Ltd.Roles & Responsibilities:
- Customer Interaction
– Respond to customer inquiries via email, phone, chat, or social media promptly and professionally.
- Order Management
– Assist customers with placing orders, tracking shipments, and processing returns or exchanges.
- Issue Resolution
– Address and resolve customer complaints or issues, such as defective products or delivery problems, ensuring a satisfactory outcome.
- Feedback Collection
– Gather customer feedback to improve products, services, and the overall customer experience.
- Knowledge Sharing
– Stay updated on product knowledge and policies to provide accurate information to customers.
- System Navigation
– Utilize CRM software to document, track, and manage customer interactions and profiles.
- Collaboration
– Work with other departments, like logistics or operations, to ensure customer needs are met.
- Sales Support
– Advise customers on product choices, promotions, and features to support sales efforts.
- Follow-up
– Conduct follow-up communications to ensure that customer issues have been resolved to their satisfaction.
Skills required
- Social media
Experience required
- any or no experience
Salary
- Negotiable
Job function
- Customer Service
Job type
- Full-time
Company overview
Size:1000-2000 employees
Industry:Information Technology
Location:Bangkok
Website:www.ascendcorp.com
Founded in:2015
Ranking:4.5/5
Ascend Corporation, a spin-off from True Corporation under C.P. Group, is driving digital innovation across Southeast Asia. We’re transforming everyday life with our range of tech-driven services—spanning e-commerce, digital payments, cloud solutions, and more. Our Key B ...
Why join us: Ascend Group isn’t just about digital innovation—we’re creating a vibrant space where you can truly thrive, right in the heart of Bangkok. Our Workspace • Central Location: Our headquarters spans two floors in t ...
Head office: AIA Capital Center Building, 18-19 th Floor, 89 Ratchadaphisek Road, Dindaeng, Bangkok 10400
Benefits
- Five-day work week
- Annual bonus
- Dental Insurance
- Employee discount
- Health Insurance
- Life Insurance
- Maternity leave
- Provident fund
- Social Security
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