Claims Assessor
atFWD Life Insurance PCLJob Purpose
Assess and approving claim applications, according to the given authority, to deliver the claim approval within the service level agreement. The Claims Assessor associate is the first level of intermediate assessor positions. The jobholder is responsible to review and consider each claim request for making approval, examine the possibility of loss, preexisting, exclusion condition, and benefit calculation. In some situation, this position is expected to be able to explain the detail of claim assessment to distributors or customers. Please refer to the Claims Competency Matrix and the table of UI and Claims Approval Authority Limit – Claims Authority for approval.
Key Responsibilities:
- Assess and approves with respect to both new and referred claim cases include special request regarding the given authority
- Facilitate the recommendation to higher authority assessor
- Capture the claim information and benefit payment into the system as required to ensure the accurate payment to the claimant
- Monitors and take action on self pending of claim every 15 days
- Participate into system & process improvement or other assignments from managers to deliver results as expected within the timeline
- Contributes to update the claim assessment guideline
- Update the business continuity plan per assignment
- Make commitment of personal development plan and deliver as promised
- Engage with the company activities and contributes as a good team player to deliver the highest team performance
Salary
- Negotiable
Job type
- Full-time
Company overview
About FWD Group FWD Group is a pan-Asian life insurance business with more than 13 million customers across 10 markets, including some of the fastest-growing insurance markets in the world. The company was established in 2013 and is focused on changing the way people feel a ...
Why join us: At FWD Thailand - we’re proactive, open, committed, caring and innovative. We also provide a caring environment for all the members of the staff and believes that everyone is equally important in driving the company’s success. Over the years, “Celebrate living” has always been our core initiative ...
Benefits
- Five-day work week
- Learning & Development Opportunities
- Annual bonus
- Company phone
- Dental Insurance
- Employee discount
- Flexible working hours
- Health Insurance
- Hybrid Working
- Maternity leave
- Paid holidays
- Performance bonus
- Phone Allowance
- Professional development
- Provident fund
- Remote work
- Social Security
- Transport Allowance
- Travel Allowance
- Travel Insurance
- Company uniform
- Corporate Social Responsibility Initiatives