Dentsu (Thailand) Ltd.
End User Services Engineer
atDentsu (Thailand) Ltd.The purpose of this role is to provide onsite support for escalated technical issues that first line / service desk staff is unable to address and represent the Technology team in onsite incident, service task management resolution.
Job Description
Key responsibilities
Job Description
Key responsibilities
- Analyses and resolves information system issues related to the desktop computing environment, applications, and hardware.
- Closely monitors ticket queue to respond to and resolve client inquiries escalated within established Service Level Agreements (SLA).
- Documents all end-user requests and interactions in ticketing system.
- Resolves, routes, or escalates service requests to senior technicians or functional teams as necessary.
- Builds relationships with first line teams to create a cohesive support team
Assists senior staff with functional tasks to support desktop environment projects such as software upgrades, patching, computer imaging, network upgrades, etc.
Location:
Bangkok Brand:
Dentsu Time Type:
Full time Contract Type:
ConsultantExperience required
- any or no experience
Salary
- Negotiable
Job function
- Engineering
Job type
- Full-time
Company overview
Size:100-500 employees
Industry:Advertising / Media
Location:Bangkok
Website:www.dentsu.co.th/
Founded in:1973
Ranking:4/5
Dentsu Thailand is a proud part of Dentsu Aegis Network –a 40,000-strong team spread across 10 network brands and 145 countries. So when you join Dentsu Thailand, you’re not just becoming part of our team, you’re becoming part of a much bigger one –full of diverse talent, ...
Why join us: EVERY SUCCESS COMES FROM GREATEST TEAM EXPLORE GREAT EXPERIENCES WITH OUR GREATEST TEAMS, BUILD A STRONG FOUNDATION FOR YOURSELF AND OUR CLIENTS.
Head office: 27th-28th floor U-Chu-Liang building, 968 Rama IV rd. Silom,Bangrak, Bangkok 10500
Benefits
- Professional development
- Five-day work week
- Learning & Development Opportunities
- Life Insurance
- Maternity leave
- Pension Fund
- Social Security
- Transport Allowance
- Travel Allowance
- Corporate Social Responsibility Initiatives
- Dental Insurance
- Flexible working hours
- Health Insurance
- Performance bonus
- Provident fund
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