Responsibilities:

• Manage brand outlets and their operations according to SOP and QSC
• Forecast sales and cascade targets
• Oversee supplies ordering and procurement processes and transactions
• Ensure superb guest experience via relentless and continuous improvements using feedback, training, and a support system
• Exemplify ownership in all aspects of work
• Establish brand goals, roadmap, feasibility studies, operational timelines, with ongoing evaluation
• Apply OKRs effectively for self and team according to goals
• Prepare and track reports on sales, growth, budgets, payroll, and overall financial progress
• Identify opportunities for expansion by doing ie. location analysis and market study
• Ensure clear and competitive market positioning from concept to execution
• Build a positive and driven workforce by setting example and being a role model
• Ensure trust, cooperation, consistency, and integrity
• Celebrate successes and learn from failures via constructive criticism
• Show ability to recognize, develop, and empower team / individuals
• Deliver a positive customer experience through a positive service minded work culture
• Embed the practice of improving profitability, controlling expenses, and seeking business opportunities for team
• Ensure compliance of company policy and standard
• Always self-improve and a great problem solver

Qualifications:

• Successful opening of at least 3 F&B outlets / brands
• Experience in management of 20+ team members
• 3 years + experience in Food & Beverage, Culinary, or related hospitality fields
• Degree in service management, hotel management, BA, or related hospitality degree
• Proficiency in work apps such as Google Suite, Slack, Airtable
• Working Style: Fast-pace, timely, organized, goal-oriented
• Work Days: 6 Days/Weekly (Occasional weekend work may be required for event coverage)