As a Coffee & Operations Manager, you will responsible for:

• Oversee daily coffee station operations, ensuring smooth service, quality, and efficiency.
• Ensure regular cleaning and upkeep of coffee machines, grinders, and related equipment.
• Lead baristas and front-of-house staff, ensuring high standards in coffee preparation and customer service.
• Train staff on brewing, espresso techniques, and quality standards to maintain drink consistency.
• Monitor and reorder inventory (coffee beans, milk, syrups, etc.) to maintain stock levels and reduce waste.
• Optimize workflows and implement procedures to enhance service speed, quality, and customer satisfaction.
• Ensure adherence to health, safety, and sanitation regulations.
• Address customer complaints and provide solutions to maintain satisfaction.
• Recruit, train, and motivate staff, providing ongoing feedback and skill development.
• Collaborate with suppliers to ensure timely deliveries and top-quality ingredients.
• Lead the creation of new coffee blends, beverages, and menu items, experimenting with trends and customer preferences.
• Oversee coffee roasting, ensuring quality, consistency, and sustainability in sourcing.
• Monitor sales, costs, and inventory to optimize budget and pricing strategies for profitability.

The ideal candidate should possess the following background:

• Proven experience in a coffee-focused or food & beverage management role, ideally with experience in both coffee and operational management.
• Strong knowledge of coffee preparation, roasting techniques, and equipment maintenance.
• Experience in developing and launching new food or beverage items, with a strong understanding of market trends.
• Excellent leadership and people management skills.
• Exceptional customer service skills with the ability to resolve issues promptly and professionally.
• Strong organizational skills and the ability to multitask and prioritize effectively.
• Basic financial acumen, including budgeting, inventory management, and sales tracking.
• Ability to work in a fast-paced, high-pressure environment.
• Knowledge of health, safety, and hygiene regulations in the food and beverage industry.
• Ability to work flexible hours, including weekends and holidays, as required.