Job Description

1、Oversee and manage a cluster of last-mile delivery operations, ensuring timely and efficient delivery of goods to customers within the assigned geographical area.
2、Develop and implement strategies to optimize route planning, reduce costs, and enhance overall operational efficiency.
3、Collaborate with local teams and stakeholders to address operational challenges, resolve customer complaints, and maintain high service standards.
4、Analyze performance metrics, identify trends, and implement corrective actions to improve team productivity and customer satisfaction.
5、Foster a culture of safety, compliance, and continuous improvement within the cluster, adhering to Alibaba International's policies and regulations.
6、Recruit, train, and manage a team of delivery personnel, providing coaching and feedback to enhance their performance and professional growth.

Job Requirements

1、Bachelor's degree in Logistics, Supply Chain Management, or a related field.
2、Minimum of 5 years of experience in last-mile delivery management, preferably in a fast-paced e-commerce environment.
3、Solid understanding of transportation management, route optimization, and logistics operations.
4、Proven ability to lead and motivate a team, with excellent interpersonal and communication skills.
5、Effective problem-solving skills, with the ability to make data-driven decisions and adapt to a dynamic environment.
6、Fluent in English and local language, with the ability to communicate effectively with diverse teams and stakeholders.
7、Experience working with Alibaba International or similar e-commerce platforms is a plus.