Team and Role Introduction:
Sr.Supervisor first mile role considered as a critical role which has to demonstrate strong leadership to manage and supervise overall pick up operation and consistently driving team performance to achieve core KPI on a daily basis. Additionally, this role would be a critical role which coordinate with other stakeholder including sellers, warehouses and subcon management team
Responsibilities:
Key Responsibilities:
-Oversee daily first-mile logistics operations, including dispatching and monitoring pick up operation
-Ensure timely pickup and processing of orders from sellers or warehouses.
-Manage dispatch schedules to ensure timely delivery to the next stage of the logistic supply chain.
-Lead, train, and manage a team of first-mile logistics staff, including drivers, and dispatcher
-Monitor team performance and provide feedback and training to improve pickup efficiency.
-Identify and implement improvements in first-mile processes to enhance efficiency and reduce costs.
-Collaborate with the logistics planning team to optimize routes and reduce transit times.
-Monitor and analyze key performance indicators (KPIs) to identify areas for improvement.
-Coordinate with sellers, warehouse teams, and other logistics teams to ensure smooth operations.
-Communicate effectively with stakeholders to provide updates on order status and resolve any issues.
-Ensure all operations comply with Lazada’s quality standards and safety protocols.
-Prepare and submit daily, weekly, and monthly reports on first-mile operations, including volume, performance, and any operational issues.

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