This job has expired
BPO Management & Process-Customer Care
atLazada (Thailand) Co., Ltd.Responsibilities:
- Performance Analysis & Process Improvement: Analyze BPO performance metrics and operational data to identify opportunities, develop action plans, and implement process improvements to enhance efficiency and effectiveness.
- Operational Excellence: Develop and implement process changes to guide Customer Care Specialists in delivering superior customer experiences while improving operational efficiency.
- Product & System Expertise: Gain in-depth knowledge of Lazada’s products, services, and systems used by customers (buyers and sellers) and the Customer Care team to provide informed support and drive improvements.
- Collaborative Implementation: Work closely with Product and Customer Experience Teams to ensure smooth project transitions and the successful integration of new features into the platform.
- Best Practices Promotion: Assist in promoting the implementation of best practices with BPOs to ensure consistent and high-quality service delivery.
- Customer Feedback Analysis: Conduct in-depth analysis of customer feedback, trends, and market insights to identify opportunities for product development, operational process design, and enhancements to agents’ SOPs, thereby improving the customer experience on the Lazada Seller application.
ทักษะที่จำเป็น
- Data Analysis
- Customer Relationship Management (CRM)
- English (Fair)
ระดับตำแหน่งงาน
- ระดับเจ้าหน้าที่
- ระดับหัวหน้างาน
ทักษะเพิ่มเติม
- Service-Minded
- Management
สายงาน
- บริการลูกค้า
- การจัดการ
- นักวิเคราะห์
ประเภทงาน
- งานประจำ
เงินเดือน
- สามารถต่อรองได้
Experience required
- any or no experience
Career level
- Entry Level
- Middle Level
Salary
- Negotiable
Job function
- Customer Service
- Management
- Analyst
Job type
- Full-time
Company overview
Size:500-1000 employees
Industry:Retail
Location:Bangkok
Website:www.lazada.co.th
Founded in:2012
Ranking:4/5
Founded in 2012, Lazada Group is Southeast Asia’s leading eCommerce platform. With a presence in six countries – Indonesia, Malaysia, the Philippines, Singapore, Thailand and Vietnam – we connect this vast and diverse region through our technology, logistics and payments capabilities. Today, we h ...
Why join us: At Lazada, we’re setting new standards for eCommerce, and we’re doing this by bringing out the best in our people. We value curiosity and passion in creating the right environment using technology and tools that allow the best ideas to surface from our people. We experiment, we learn, and we do bett ... Read more
Head office: 29th floor, Bhiraj Tower, Emquartier
Benefits
- Learning & Development Opportunities
- Professional development
- Provident fund
- Flexible working hours
- Five-day work week
- Job training
Jobs you may like
WorkVenture gives you an inside look at what it's like to work at Lazada (Thailand) Co., Ltd., office & team photos, reviews and more. This is the Lazada (Thailand) Co., Ltd. Company Page. All content is posted anonymously by employees currently or previously working at Lazada (Thailand) Co., Ltd..Apply to AEONApply to Vonic CorporationApply to TIRARINApply to Zonyx Shipping