Bitkub Portal Co., Ltd.

Bitkub Portal Co., Ltd. is a company specializing in providing advisory and development solutions for digital tokens to business enterprises seeking to raise capital through the issuance of digital tokens. Our team possesses expertise and experience in the fields of digital tokens and blockchain technology.

Responsibilities:

• Manage customer account opening processes, including KYC/KYB verification.
• Oversee customer subscription and purchase order transactions.
• Collaborate with the system development team and other departments to troubleshoot and resolve user issues.
• Provide customer support through multiple communication channels (e.g., social media, phone) by analyzing and resolving inquiries.
• Coordinate with banks and relevant agencies for operational matters.
• Prepare reports and compile data based on team and business requirements.
• Develop and update user manuals and FAQs to improve customer experience.
• Take detailed minutes during meetings to ensure all information is accurately captured.
• Conduct simple research tasks to support the team.
• Assist in creating presentations for team meetings.
• Perform other related tasks as assigned by supervisors.

Qualifications:

• Bachelor’s degree or equivalent experience in business administration, management, or a related field.
• At least 1-2 years of experience in an administrative role, preferably within a ventures or business development environment.
• Proficient in MS Office Suite, especially Excel and PowerPoint.
• Excellent verbal and written communication skills.
• Strong organizational and time-management skills; able to manage multiple tasks with attention to detail.

Remark: Given the nature of the mentioned position, where employees are involved with customer data and asset values, and/or the company, to comply with legal and regulatory standards established by the Securities and Exchange Commission, as well as to align with laws and overseeing agencies, the company requires a criminal background check as part of the post-interview process before joining the company. Your criminal history information will be retained for a period of 6 months from the start date.

Important : Candidate Privacy Policy

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