Description

We are looking for a QA Automation Engineering Lead to develop automated tests for web applications and APIs, lead a QA engineering team, and be a champion for software quality. This is a hybrid management and code position – we’re looking for someone who is great at writing test code AND great at coaching. You should be proficient in major test frameworks and libraries, such as Robot, Cypress, or Selenium. Understanding how to work with software engineers, business analysts, and other business functions is also important. Experience with software development or unit testing is also a plus. Above all, you should love learning quickly and using tech and automation to make things better.

About Our Team

Chubb, an internationally recognized global provider of insurance products, specializes in property and casualty, accident and health, reinsurance, and life insurance. Chubb Life Thailand operates the company’s life insurance business in the Thailand market, an important and growing part of Chubb’s APAC portfolio.

We are building a dynamic tech team that will drive the future of insurance. Our primary goal is to create a seamless connection between customers, agents, and partners across the entire insurance product lifecycle. We pride ourselves in being a flat organization that places immense value on innovative ideas, technical expertise, attention to detail, and personal initiative. If you're thrilled by this prospect, we’d love to hear from you!

Responsibilities Quality and Automation

• Provide inputs on testability and quality during the requirements definition process.
• Manage tests and test plans in a transparent, online system; ensure test plans are sufficiently detailed, and execution and results are documented.
• Strategically evaluate tests for automation and implement.
• Develop and maintain automated end-to-end, UI, functional and non-functional, and integration tests; maintain an internal test automation framework.
• Enhance and maintain automated CI flows.
• Troubleshoot and diagnose issues in the system under test.
• Contribute to continuous improvement of the software development lifecycle.
• Collaborate with cross-functional teams (development, QA, business analysts, platform engineer) to define test automation strategies and ensure comprehensive test coverage.

Team Lead

• Manage the QA team to set and accomplish quality metrics.
• Lead team to support the test planning aspects of feature development with multiple stakeholders.
• Coach and develop QA team members, particularly in writing and managing QA automation code.
• Work with the Global team (in Singapore, India, and other centers) on over-arching test policy governance.

Requirements

• Bachelor’s or Master’s degree in Computer Engineering, Information Technology, or a related field, or equivalent work experience.
• 4+ years’ experience in Software Engineering, Software Quality Assurance, or a related field. Some first-line supervisor experience is a plus.
• Experience in Life Insurance business practices and applications (policy administration, claims management, underwriting) is also a plus.
• Proficient in a major acceptance test framework and libraries, such as: Robot, Cypress, Selenium; or experience with common language-specific test libraries such as: JUnit, unit test (Python), Jest.
• Experience investigating and solving problems with common tools, including API clients (e.g., Postman), centralized logs (e.g., ELK, Grafana), and application performance monitoring (e.g., Azure Monitor, Azure Application Insights, New Relic). All specific applications are provided as examples only; we are interested in general systems experience.
• Excellent communication skills to effectively interact with team members, senior management, and other stakeholders.
• Proficient in English (equivalent to IELTS 5.5, CEFR B2, or TOEFL 72); excellent spoken and written communication to effectively work with senior management from a global team.
• (non-Thai candidates) Basic Thai listening proficiency. Experience supervising and working with a Thai-speaking team.