Position

Manager, Education

Profile

At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the ExtraOrdinary in each of us.

We are united by a common goal - to reimagine the future of beauty.

The opportunity:

We are looking for a highly motivated and strategic Education Manager to oversee the development, localisation, deployment, and evaluation of contemporary retail education initiatives across Thailand to meet commercial business objectives. The ideal candidate will have a strong background in learning and development, ideally within the beauty retail sector, excellent leadership skills, and a passion for fostering learning and development within a commercial environment.

Job Responsibilities

• Training Needs Analysis: Conduct training needs analysis as/when required to stay updated on market skill level learning gaps of retail employees. Identify opportunities and devise targeted training interventions to bridge gaps.

• Program Implementation: Adapt and implement comprehensive education programs and initiatives (e.g. onboarding) for Sephora’s retail employees, including Beauty Advisors and Store Management Teams. Ensure that programs are engaging, effective, and aligned with Sephora’s brand values and standards.

• Learning Transfer: Implement strategies to facilitate the transfer of learning on the job. Ensure that employees are equipped with necessary knowledge and skills required to perform their role.

• Team Leadership: Lead and manage a team of education specialists. Provide guidance, support, and professional development opportunities to ensure high-quality program delivery and transfer of learning.

• Quality Assurance: Monitor and evaluate the effectiveness of education programs and initiatives through assessments, feedback, and data analysis. Implement improvements and best practices to enhance program quality and impact.

• Resource Management: Oversee the development and management of educational resources, including training materials, technology, and facilities. Ensure that resources are utilized effectively and efficiently.

• Stakeholder Engagement: Collaborate closely with regional SU team. Build and maintain strong relationships with key stakeholders in store teams, brand partners, and corporate partners both in country and region. Collaborate and communicate program goals, progress, and outcomes effectively.

• Budget Management: Forecast and manage the education department’s budget. Ensure that financial resources are allocated appropriately and that programs are delivered within budget constraints.

• Compliance and Standards: Ensure that all educational programs and initiatives comply with Sephora’s standards and policies. Stay informed about changes in industry regulations and best practices.

• Innovation and Improvement: Stay up to date on beauty trends and developments in adult education and retail industry. Identify opportunities for innovation and continuous improvement in program design and delivery.

• Reporting and Documentation: Prepare and present reports on program performance, outcomes, and impact. Maintain accurate records and documentation of program activities and achievements.
  

Qualifications and Competencies

• Proven experience in educational program management, curriculum development, and team leadership within the beauty or retail industry.

• Knowledge of contemporary adult learning and development concepts, instructional design principles a must. Experience in digital and social learning preferred.

• Strong beauty experience with an understanding of beauty products, trends, and techniques essential.

• Excellent leadership, communication, and interpersonal skills, including presentation and facilitation skills.

• Entrepreneurial and able to work in a fast-paced environment with numerous stakeholders. Ability to listen and understand the needs of the client and stakeholders, translating those needs into educational focuses.

• Hands-on and solution-oriented with the ability to manage and lead others to do the same.

• Client centric and with a commercial mind set. Demonstrated ability to drive business KPIs through team development.

• Ability to think strategically and make data-driven decisions.

• Strong organizational and project management skills to balance and prioritize.

• Proficiency in using educational technology and software. Sound Office 365 skills.

• Experience in budget management and resource allocation.

• Knowledge of relevant industry regulations and standards.

• Passion for beauty and a commitment to fostering learning and development.

• Require to travel on occasional basis for store and brans training.

Management / Reporting Line

o Managing a team of two people of Education Specialists

o Reports to the Head of HR and Education, Thailand

o Functional reporting line to the Director of Sephora University SEA, Oceania & India.

While at Sephora, you’ll enjoy...

• The people. You will be surrounded by some of the most talented leaders and teams – people you can be proud to work with.

• The learning. We invest in training and developing our teams, and you will continue evolving and building your skills through personalized career plans.

• The culture. As a leading beauty retailer within the LVMH family, our reach is broad, and our impact is global. It is in our DNA to innovate and, at Sephora, all 40,000 passionate team members across 35 markets and 3,000 stores, are united by a common goal - to reimagine the future of beauty.

You can unleash your creativity, because we’ve got disruptive spirit. You can learn and evolve, because we empower you to be your best. You can be yourself, because you are what sets us apart. This, is the future of beauty. Reimagine your future, at Sephora.

Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.