• Maintain inventory accuracy between Bollore & customer’s WMS system
• Data compilation & reconciliation related reports
• Accurate monthly billings
• Achieve & maintain consistent service specific key performance indicator
• Provide good customer services at all times
• Conduct regular cycle count or annual stock take
• Lead a team of Customer Service Officers & Warehouse personnel to fulfil commitment to customers
• Lead key contact for customer in logistics related fields
• Prompt reply for customers’ queries
• Proactive to implement customer specific improvement program

Operations

• Oversees, plans, directs, supervises the entire function and all-related functionalities
• Investigate root-cause of operation incidents and service failures, make recommendation to the Operations Manager / Management for improvements
• Analyzes data and make recommendations to management on any changes that need to be implemented not limited to service charges, operational handling, and revision of specific clauses / provisions covered by service agreement
• Constantly review and explore effective operational methods to achieve higher productivity in the area of responsibilities
• Ensure the implementation of goals, objectives, policies, procedures and work standards for the operation of the program
• Motivate staff involved with operations of the program to develop entrepreneurial & initiative ideas
• Ensure the periodic maintenance is being carried out for Warehouse MHE
• Maintain warehouse housekeeping & workplace safety
• Managing the profitability of the appointed operations

• Ensure and monitor team compliance to the Bollore’s Code of Conduct and Company’s regulations
• Ensure team understanding and implementation on Bollore’s Value in daily work behaviors
• Plan and monitor team performance including give coaching and counselling needed to deliver expected outcomes
• Plan and monitor team development together with HR Division
• Ensure updated Job Description availability for the team by coordinating with HR Division
• Ensure all changes in Department / Section communicated properly to the team

QHSE

• Participate in the set-up and follow-up of internal standard procedures to enhance productivity and transparency
• Maintain acceptable Health, Safety and Environmental risk levels in his/her area of responsibility
• Ensure the compliance with applicable legal requirements

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.