After Sales Service Manager/Team Leader (Tenancy Management)

atProperty Scout Thailand

Roles & Responsibilities


As a Property Management Manager you will be responsible for leading a team of c. 20 service staff to deliver high-quality property and tenancy management services to ca. 4,000 tenants and landlords. You will play a critical role in ensuring that our clients — property owners and tenants — receive the best service possible, while also optimizing internal processes and ensuring the team meets its performance targets.

  • Leadership & Team Management: Lead, coach, and motivate a team of service staff to achieve operational excellence and high customer satisfaction.
  • Client Relationship Management: Serve as the main point of contact for high-priority clients, ensuring their needs are met and addressing any escalations.
  • Property & Tenancy Management: Oversee day-to-day operations, and ensure professional management of client requests and communication, lease extensions (incl. payment collection), and check-ins / check-outs
  • Process Improvement: Identify opportunities to improve internal processes and workflows to enhance efficiency and service quality.
  • Reporting & Analysis: Monitor team performance and KPIs, provide regular reports to senior management, and make data-driven decisions to improve operations.
  • Tenant & Owner Retention: Implement strategies to maintain high tenant and owner retention rates and grow company revenues through excellent service delivery.


Qualifications:

  • Customer service experience: Proven track record in managing a team of >5-10 people to deliver excellent service (either call center or field operations), > 3 years of work experience in customer service
  • Experience: 3-5 years of experience in property management, tenancy management in Thailand, or a related field is a big advantage
  • Leadership Skills: Proven ability to lead and manage a team, with strong interpersonal and communication skills
  • Customer Focus: A customer-centric mindset with a passion for delivering outstanding service.
  • Problem-Solving: Strong problem-solving skills and the ability to handle complex situations with calm and professionalism.
  • Organizational Skills: Highly organized and detail-oriented, with the ability to manage multiple tasks and priorities simultaneously.
  • Tech-Savvy: Comfortable using CRM and ticketing software to streamline operations.
  • Language Skills: Proficiency in Thai and English (written and spoken) required.
  • Adaptability: Ability to thrive in a fast-paced, dynamic startup environment.

Email: [email protected]

Subject: Property Management Manager - [Your Name]

Content: Please attach an updated English CV and answer the following questions:

  1. Why is this position interesting for you?
  2. Please describe your leadership experience in customer service (how long, team size, role/responsibilities) as well as your most important successes and (or failure) in your current role and which learnings you have gained from it?
  3. What is your expected salary range?
Experience required
  • any or no experience
Salary
  • Negotiable
Job function
  • Sales
  • Management
  • Senior Management
Job type
  • Full-time
  • apply job Property Scout 1
  • apply job Property Scout 2
  • apply job Property Scout 3
  • apply job Property Scout 4
  • apply job Property Scout 5
  • apply job Property Scout 6
  • apply job Property Scout 7
  • apply job Property Scout 8
  • apply job Property Scout 9
  • apply job Property Scout 10
  • apply job Property Scout 11
  • apply job Property Scout 12
keyboard_arrow_right

Company overview

Size:100-500 employees
Industry:Property Consultancy
Location:Bangkok
Website:propertyscout.co.th/en/
Founded in:2019
Ranking:3/5

About Property Scout (Thailand) Co., Ltd. We are building a real estate transaction platform enabling a trusted buying, selling, and renting experience. Basically, it is a super-app for real estate combining a technology platform with the human touch of professional agents simila ...

Read more

Why join us:

6 Reasons Why You Should Join Property Scout

  • International Work Environment
    As of 2022, there are more than 20 expatriates working at all levels: Executive, Manager, Director and C-Suite. Working with an international team can give you a huge adva ...
Read more

Job location: Wattana
Head office: 117/17, 15th Floor, Panjit Tower Soi Sukhumvit 55, Sukhumvit Road, Khlong Tan Nuea, Wattana, Bangkok 10110
Display map

Benefits

  • Flexible working hours
  • Phone Allowance
  • Five-day work week
  • Accident Insurance
  • Job training
  • Performance bonus
  • Learning & Development Opportunities
  • Social Security
  • Professional development
  • Transport Allowance
  • Maternity leave
WorkVenture gives you an inside look at what it's like to work at Property Scout Thailand, office & team photos, reviews and more. This is the Property Scout Thailand Company Page. All content is posted anonymously by employees currently or previously working at Property Scout Thailand.Apply to emersonApply to VCNCApply to Asian PharmaceuticalApply to WorkVenture Technologies