After Sales Service Manager/Team Leader (Tenancy Management)

atProperty Scout Thailand

Roles & Responsibilities


As a Property Management Manager you will be responsible for leading a team of c. 20 service staff to deliver high-quality property and tenancy management services to ca. 4,000 tenants and landlords. You will play a critical role in ensuring that our clients — property owners and tenants — receive the best service possible, while also optimizing internal processes and ensuring the team meets its performance targets.

  • Leadership & Team Management: Lead, coach, and motivate a team of service staff to achieve operational excellence and high customer satisfaction.
  • Client Relationship Management: Serve as the main point of contact for high-priority clients, ensuring their needs are met and addressing any escalations.
  • Property & Tenancy Management: Oversee day-to-day operations, and ensure professional management of client requests and communication, lease extensions (incl. payment collection), and check-ins / check-outs
  • Process Improvement: Identify opportunities to improve internal processes and workflows to enhance efficiency and service quality.
  • Reporting & Analysis: Monitor team performance and KPIs, provide regular reports to senior management, and make data-driven decisions to improve operations.
  • Tenant & Owner Retention: Implement strategies to maintain high tenant and owner retention rates and grow company revenues through excellent service delivery.

 

Qualifications:

  • Customer service experience: Proven track record in managing a team of >5-10 people to deliver excellent service (either call center or field operations), > 3 years of work experience in customer service
  • Experience: 3-5 years of experience in property management, tenancy management in Thailand, or a related field is a big advantage
  • Leadership Skills: Proven ability to lead and manage a team, with strong interpersonal and communication skills
  • Customer Focus: A customer-centric mindset with a passion for delivering outstanding service.
  • Problem-Solving: Strong problem-solving skills and the ability to handle complex situations with calm and professionalism.
  • Organizational Skills: Highly organized and detail-oriented, with the ability to manage multiple tasks and priorities simultaneously.
  • Tech-Savvy: Comfortable using CRM and ticketing software to streamline operations.
  • Language Skills: Proficiency in Thai and English (written and spoken) required.
  • Adaptability: Ability to thrive in a fast-paced, dynamic startup environment.

Email: [email protected]

Subject: Property Management Manager - [Your Name]

Content: Please attach an updated English CV and answer the following questions:

  1. Why is this position interesting for you?
  2. Please describe your leadership experience in customer service (how long, team size, role/responsibilities) as well as your most important successes and (or failure) in your current role and which learnings you have gained from it?
  3. What is your expected salary range?
Experience required
  • 3 years
Salary
  • Negotiable
Job function
  • Sales
  • Management
  • Senior Management
Job type
  • Full-time
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Company overview

Size:100-500 employees
Industry:Property Consultancy
Location:Bangkok
Website:propertyscout.co.th/en/
Founded in:2019
Ranking:3/5

About Property Scout (Thailand) Co., Ltd. We are building a real estate transaction platform enabling a trusted buying, selling, and renting experience. Basically, it is a super-app for real estate combining a technology platform with the human touch of professional agents simila ...

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Why join us:

6 Reasons Why You Should Join Property Scout

  • International Work Environment
    As of 2022, there are more than 20 expatriates working at all levels: Executive, Manager, Director and C-Suite. Working with an international team can give you a huge adva ...
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Job location: Wattana
Head office: 117/17, 15th Floor, Panjit Tower Soi Sukhumvit 55, Sukhumvit Road, Khlong Tan Nuea, Wattana, Bangkok 10110
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