After Sales Service Manager/Team Leader (Tenancy Management)
atProperty Scout ThailandRoles & Responsibilities
As a Property Management Manager you will be responsible for leading a team of c. 20 service staff to deliver high-quality property and tenancy management services to ca. 4,000 tenants and landlords. You will play a critical role in ensuring that our clients — property owners and tenants — receive the best service possible, while also optimizing internal processes and ensuring the team meets its performance targets.
- Leadership & Team Management: Lead, coach, and motivate a team of service staff to achieve operational excellence and high customer satisfaction.
- Client Relationship Management: Serve as the main point of contact for high-priority clients, ensuring their needs are met and addressing any escalations.
- Property & Tenancy Management: Oversee day-to-day operations, and ensure professional management of client requests and communication, lease extensions (incl. payment collection), and check-ins / check-outs
- Process Improvement: Identify opportunities to improve internal processes and workflows to enhance efficiency and service quality.
- Reporting & Analysis: Monitor team performance and KPIs, provide regular reports to senior management, and make data-driven decisions to improve operations.
- Tenant & Owner Retention: Implement strategies to maintain high tenant and owner retention rates and grow company revenues through excellent service delivery.
Qualifications:
- Customer service experience: Proven track record in managing a team of >5-10 people to deliver excellent service (either call center or field operations), > 3 years of work experience in customer service
- Experience: 3-5 years of experience in property management, tenancy management in Thailand, or a related field is a big advantage
- Leadership Skills: Proven ability to lead and manage a team, with strong interpersonal and communication skills
- Customer Focus: A customer-centric mindset with a passion for delivering outstanding service.
- Problem-Solving: Strong problem-solving skills and the ability to handle complex situations with calm and professionalism.
- Organizational Skills: Highly organized and detail-oriented, with the ability to manage multiple tasks and priorities simultaneously.
- Tech-Savvy: Comfortable using CRM and ticketing software to streamline operations.
- Language Skills: Proficiency in Thai and English (written and spoken) required.
- Adaptability: Ability to thrive in a fast-paced, dynamic startup environment.
Email: [email protected]
Subject: Property Management Manager - [Your Name]
Content: Please attach an updated English CV and answer the following questions:
- Why is this position interesting for you?
- Please describe your leadership experience in customer service (how long, team size, role/responsibilities) as well as your most important successes and (or failure) in your current role and which learnings you have gained from it?
- What is your expected salary range?
Experience required
- any or no experience
Salary
- Negotiable
Job function
- Sales
- Management
- Senior Management
Job type
- Full-time
Company overview
About Property Scout (Thailand) Co., Ltd. We are building a real estate transaction platform enabling a trusted buying, selling, and renting experience. Basically, it is a super-app for real estate combining a technology platform with the human touch of professional agents simila ...
Why join us: 6 Reasons Why You Should Join Property Scout
Read more
As of 2022, there are more than 20 expatriates working at all levels: Executive, Manager, Director and C-Suite. Working with an international team can give you a huge adva ...
Benefits
- Flexible working hours
- Phone Allowance
- Five-day work week
- Accident Insurance
- Job training
- Performance bonus
- Learning & Development Opportunities
- Social Security
- Professional development
- Transport Allowance
- Maternity leave