PCS Security and Facility Services Limited
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Senior Engineer Field Ops
atPCS Security and Facility Services LimitedAt SITA, we achieve more, together. Are you ready to join us?
What you will do
Level Agreements (SLAs).
- To ensure the correct functioning and maintenance of all internal and external customer IT equipment and services.
- When required, act as the customer SPOC and co-ordinate the scheduling of the onsite intervention with Customer's, internal resolver groups, and the Service Desk ensuring the highest level of customer services and communications are maintained to
- Carry out local repairs of faulty equipment and services to the highest standards and co-ordinate the resolution with the appropriate resolver group.
- Ensure shortest possible repair cycle by initiating the timely return of faulty SITA and Customer equipment according to the customer maintenance contract and SLAs and monitoring closely the replacement of faulty items and spares.
- Manage the replacement of faulty equipment through the use of spares, and ensuring the timely replenishment the spare according to prescribed availability and sparing policy.
- Carry out site surveys for new customer premises for preparation for new product and services installation under the guidance of senior team members.
- Ensure that all staff adheres to installation guidelines and industry best practices in order to deliver quality Field Operations.
- Ensure that all staff use the appropriate tools and equipment to perform the installation, intervention, and repairs in accordance with the Field Operations guidelines and instructions where provided.
- Reporting and escalating all observed problems to proper SITA operational escalation points.
- Carry out preventive maintenance of equipment in accordance with agreed schedules and to manufacturer specifications. Report on the monthly performance of the workshop and provide feedback to the Global Operations regional management teams.
- To ensure the field services team adheres to the highest working standards for all interventions and repair targets by providing guidance, support and direct management.
- Manage the first line responsibility and budgets for the local maintenance facility, field operations service provided and escalations in the absence of the Lead Engineer.
- Perform tests on hardware and software components and be responsible for the co-ordination of local acceptance testing with Customers and 3rd parties.
- Manage local suppliers in the provision of services for the SITA Field Operations centre and report on services provided to management.
- Coach junior team members.
- Direct and support the junior team members in the management, reporting, and co-ordination of day-day tasks during absence of the Lead Engineer.
- Complete AVMA Daily Diary accurately and on time.
- Ensure that all the required Field Service data is provided and recorded in the correct fields in the SITA Service Hub record for all assigned Incidents & Change Orders.
- Support Management on escalated issues, as and when required. In the support of the performance management process, provide personal feedback on performance of co-workers to the Lead engineer.
- Minimum Degree level qualification in Computer Science, Electronic Engineering or equivalent in country IT qualification.
- Cisco - CCNA or Microsoft MCSA in WIN Client and/or Server.
- VSAT Certification preferred (for some regions)
- Other certifications may be required depending on the SITA products to be supported.
- At least 3 - 4 years experience in onsite support activities and repairs of PCs, Printers, and LAN, WAN equipment.
- Must have dealt directly with external customers delivering to SLAs.
- Experience of managing a team in supervisory or management role preferred.
- Experience of working at Customer locations.
- Experience of working in the Airport / Airline industry
- Knowledge and understanding of LAN protocols
- Ability to support and troubleshoot Ethernet networks.
- Understanding and the ability to install and configure servers and workstations (Microsoft/Unix/Thin Clients) including
- Installation and configuration of end user applications and software.
- Understanding of WAN infrastructures and data communications technologies such as DSL, ISDN, Leased Lines, IP VPN,Frame Relay, ATM.
- Knowledge of ITIL and Service Management practices and procedures
- Ability to support Cisco LAN/WAN equipment
- Knowledge and understanding of VSAT required for some regions.
What we offer
SITA’s workplace is all about diversity: many different countries and cultures are represented in our workforce, and colleagues who’ve been working here for decades collaborate with those just out of college and early in their careers. SITA is a place of change and constant improvement, where we're always pushing ourselves to find better ways of doing things: smarter, quicker, easier, for us and our customers and for their customers too.
And we offer all the good stuff you’d expect like holidays, bonus, flexible benefits, medical policy, pension plan and access to world class learning.
Welcome to SITA
SITA is the world’s leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry. We apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport.
We design, build, and support technology solutions all with one vision to create easy air travel every step of the way. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Are you ready to explore the opportunities?
Keywords: LAN, WAN, CCNA
In case of issues with uploading your CV or accessing the application system, please contact us @ [email protected]
Experience required
- 3 years
Salary
- Negotiable
Job function
- Engineering
Job type
- Full-time
Company overview
Welcome to PCS Careers. As a multi-faceted services business we employ over 23,000 people in the Thailand alone. Our business runs from seven divisions: - Cleaning Services, Integrated Security Services, Catering, Gardening, Pest Management, Cannon Hygiene, and M&E service. As you can probably ima ... Read more
