At LSEG, we consider on providing opportunities equally as priority, we strive to establish teams that are diverse and encourage coordinated working and sharing of ideas!

At LSEG Bangkok, you can be your best self. Our open and inclusive culture and collaborative communities connect colleagues from across the world, and a host of skill development programmes support our people's personal and professional growth.

The Senior Lead Service Intelligence Analyst oversee projects and work handled by other analysts, developing strategic business solutions, and converting data into actionable insights. This role requires solid data analysis skills, critical thinking, and direct interaction with stakeholders and top management. Know sophisticated data analysis techniques and tools. Deliver high-quality work, including queries and visualizations, with minimal guidance.

What is Service Intelligence?

Service Intelligence is the strategic use of data analytics to enhance service quality and operational efficiency.

By harnessing the power of data, we collect, analyze, and interpret information to make smart decisions that boost service delivery and customer happiness. Imagine designing cool dashboards, uncovering hidden patterns, and bringing everyone together in review forums. Our mission? To create a culture of curiosity and excellence, tackle service risks head-on, and tell compelling data stories that improve communication across the business. With Service Intelligence, we aim to improve customer experience and also help see opportunities for revenue growth.

Strategic Development and Stakeholder Management

Complex Data Analysis and Operational Excellence

Insight Generation and Continuous Improvement

Collaboration and Communication

Preferred:

LSEG is an equal opportunities employer, that seeks to offer an inclusive environment to all colleagues. Furthermore, LSEG has committed to reduce its carbon emissions by 50% by 2030, and to reach net zero by 2040.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

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