Your main job will contribute to the growth of the company. You will need to setup and manage a customer service team of 10 - 20 people (to serve both inbound and outbound leads). Besides customer service team management, you will need to monitor any regulations related to the business and provide necessary reports to management and related organizations.

• Set up, recruit and grow a customer service team of 10 - 20 people
• Provide an action plan and marketing campaign to match the company annual goal
• Monitor performance of the team quality and manage the team to meet expectation
• Manage and motivate team
• Set up a delegation authority framework and work process to comply with regulations
• Provide customer service report to management, Bank of Thailand and other related organizations
• Other job related to customer service

• CAN DO ANYTHING attitude
• Self-doer / motivator / Responsible
• Experience in leading customer service team
• Critical thinking and ablility to solve problems for the customer and the team is a must
• Able to handle multitasking work style
• Strong Service mind and positive thinking
• Able to use Microsoft office suite well
• Good command in English is a big plus