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Sr.Manager/Manager - IT Service Management Process
atG-Able Co., Ltd.Present Cloud Technology Solution :
- Assist business development team to plan and enhance G-Able’s service offering in area of cloud solution by adopting best practice from partners and consulting firm.
- Adopt best practice, perform R&D to develop G-Able cloud adoption framework and cloud migration framework as to onboard and support cloud solution team to implement and deliver cloud migration consulting projects.
- Act as IT cloud process consult as to co-conduct workshop and assess customers in term of cloud migration readiness (in areas of Business, Platform, People, Governance, Operations and Security) to identify risks/gaps and provide recommendations/samples/template and advise as necessary.
- Act as continual improvement owner for G-Able cloud migration and modernization service offering.
- Coordinate with technical team, partner (AWS), sales and marketing to drive AWS partner’s competency (G-Able certified AWS Digital Customer Experience and AWS Migration Competency in Y2023)
IT Service Management :
- Act as ITIL process consultant to plan, assess, and develop ITSM processes for customer. This includes understanding as-is, identifying gaps and risks, providing recommendations, and developing to-be processes, templates, and training to close gaps of Service Management based on ITIL frameworks.
- Act as ITIL process manager to assist Service Delivery Manager to roll-out G-Able managed service projects. This is to understand existing work environment of customers, identify gaps, setup account governance/account handbook, setup processes and templates as necessary. Including conducting the customer satisfaction survey (executive interview) at year-end to collect feedback from customers for service improvement purpose.
Internal Process Consult :
- Conduct internal G Able process initiatives/improvements to assess, develop and roll out processes in G Able e.g. G-Able Deal Review Process, G-Able CSIR Plan (Cyber Security Incident Response Plan), ITSM process for Solution Management team, Standard Package/Service Offering Catalog for Solution Management team
- Act as Scrum Master of G Able Leadership Program to promote and support scrum team to communicate and coordinate in order to meet team s goal in Agile s way
Experience required
- 4 years
Career level
- Senior Level
Salary
- Negotiable
Job function
- Management
- IT / Programming
- Research (R&D) / Science
Job type
- Full-time
Company overview
Size:2000-5000 employees
Industry:Information Technology
Location:Bangkok
Website:www.g-able.com
Founded in:1970
Ranking:4/5
G-ABLE is business consulting, system integration and professional services firma serving many of enterprise business and public sector companies in Thailand. G-ABLE’s core solution set comprises business and technology strategy, systems design, architecture, application implementation, network infr ... Read more
Why join us: พบโอกาสในการทำโปรเจคใหญ่ระดับประเทศ พร้อมทำงานร่วมกับผู้เชี่ยวชาญทางด้านเทคโนโลยีด้านต่างๆทั้ง Big Data, Modern Marketing, Cybersecurity และโซลูชันที่ช่วยนำบริษัทชั้นนำสู่ Digital Transformation อย่างเต็มรูปแบบ เราอยากให้คุณเข้ามาร่วมหาโอกาสในการทำงานในระดับ Enterprise กับเรา
Head office: 127/30 Panjathani Tower, 25th Floor, Nonsi Road, Chong Nonsi Subdistrict, Yan Nawa District, Bangkok 10120
Benefits
- Pension Fund
- Transport Allowance
- Phone Allowance
- Flexible working hours
- Maternity leave
- Accident Insurance
- Annual bonus
- Professional development
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