Responsibilities :

• Lead the service desk team
• Manage resources and monitor the team's work to be following the contract.
• Monitor reports and performance of the team
• Answer calls to give advice and solve basic computer system problems for users via telephone, Email, and MS Team.
• Perform remote duties on customer machines to resolve computer system problems.
• Performs problem analysis duties and forward problems that cannot be resolved to the 2nd line support Level
• After opening the event Customer details and problems must be entered. to record it correctly in the system
• Follow up on solving problems for users from the beginning until the end of the process.

Qualification :

• Bachelor’s degree in Computer Science/Engineering or related.
• 4+ years of experience in the role of Service Engineer or Service Desk
• Proficient in English (able to communicate effectively)
• Customer service-oriented mindset
• Knowledge of Technical windows
• Able to travel to work easily