Ericsson (Thailand) Ltd.
2nd Level Operations(5)
atEricsson (Thailand) Ltd.Join our Team
Join our dynamic team at Ericsson as a 2nd Level Operations specialist. In this vital role, you will manage and execute pro-active and reactive maintenance tasks requiring a higher level of support. You will also be responsible for implementing change requests accurately and punctually. By focusing on service allocation, implementation, configuration, activation, and testing, you will ensure that our services continually meet the Service Level Agreement (SLA) performance levels.
What you will do:- Facilitate continuous availability of services to clients, ensuring they adhere to Service Level Agreement (SLA) performance standards.
- Perform trend analysis for proactive failure detection and 2nd level restoration and repair.
- Work with customers to ensure correct implementation of agreed change requests without negatively affecting service availability.
- Respond to service or resource requirements requiring broad network knowledge, or specific product/service knowledge from an end-to-end perspective.
- Conduct Assurance Support Activities such as Change Introduction impact analysis, Business Requirement Impact Analysis, and Complex Change Execution.
- Execute Security Preventive Maintenance tasks, Access Database Audit, and participate in KPI reporting design and definition.
Ericsson Operations Engine - Mode Of Operations.
- Overall understanding of Automation?.
- 5G MS Operations Readiness.
- Troubleshooting skills.
- Network Performance.
- E2E Customer Experience.
- Network Virtualization.
- Problem management.
- Telecom Domain.
- Incident management.
- MS TOP.
- Customer Experience Improvement.
- Service Request Fulfilment (OMS).
- System Administration.
- Data Security.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
We are committed to providing reasonable accommodations to all individuals participating in the application and interview process. If you need assistance or to request an accommodation due to a disabilityplease reach out to Contact Us
We are proud to announce Ericsson Thailand have been again officially Great Place to Work Certified™ in 2023. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work® Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture.”
Primary country and city: Thailand (TH) || Bangkok
Job details: Domain Support Specialist
Primary Recruiter: Sitthinon Charoenkitwayo
Salary
- Negotiable
Job type
- Full-time
Company overview
Ericsson’s presence in Thailand dates to 1897. In 1906, we deployed the first ever telephone exchange in Thailand. Since then, across more than 116 years Ericsson has supported Thailand through multiple generations of mobility playing a key role in every facet of telecommunications in the c ...
Why join us: Being at the beginning of your career is exciting. That excitement is amplified at Ericsson and we have a number of different entry points. You can experience Ericsson through an Internship; explore graduate opportunities within your region; or find out more about our Early Career Program for spe ...
