Job Description:
We are seeking a Supervisor of Customer Service (Tourist Area) who can deliver exceptional service and support to all customers. This role involves handling customer requests, coordinating services, and maintaining high service standards.

Main Responsibilities:

• Answer phone calls and provide information or support to customers
• Issue and manage membership cards
• Process product returns and refunds
• Manage customer reward points and loyalty program
• Prepare and issue tax invoices
• Provide baggage deposit service for customers
• Assist with VAT refund process
• Make clear and professional in-store announcements
• Coordinate product repairs with relevant departments
• Help customers who have lost or forgotten their belongings
• Receive and report customer complaints
• Build and maintain good relationships with customers
• Coordinate with the sales team for international customers

Qualifications:

• Good communication and interpersonal skills
• Service-minded, responsible, and detail-oriented
• Able to speak clearly and confidently (for announcements)
• Basic computer skills
• English communication skills (other languages are a plus)
• Experience in customer service is an advantage