CP Axtra PCL
This job has expired
End User Computing Service Support
atCP Axtra PCLMAJOR RESPONSIBILITY
• Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems
• Actively update, maintain and monitor all aspects of computer networks
• Install and configure computer systems and applications within the company
• Respond to customer inquiries and assist in troubleshooting and resolving challenges
• Complete detailed reports listing requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved
• Assist management in creating training materials pertaining to computer troubleshooting and usage
• Act as the initial point of contact for all computer and system related concerns from clients or other employees
• Organize and file documentation pertaining to warranties and instructional guides for computer hardware
• Industry-specific certification in relevant computer languages or software may be required
SKILLS REQUIRED
• Comfortable working in and assisting others through company help desk software, such as Zendesk in addition to other remote access desktop programs
- Extensive experience working with different operating systems including Windows and Mac OS
- Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
• Ability to prioritize and manage several milestones and projects efficiently
• Professional written and interpersonal skills are essential when communicating with customers and clients
• Experience installing and configuring computer systems and applications for a large company
• Accept constructive criticism and customer feedback regarding their experience with software or IT services
- 3 ปี
- ระดับหัวหน้างาน
- ไอที / เขียนโปรแกรม
- วิศวกรรม
- งานประจำ
- สามารถต่อรองได้
Salary
- Negotiable
Job type
- Full-time
Company overview
At CP Axtra, we're not just a company; we're a revolution in retail and wholesale. Born in Bangkok and now a proud part of the CP ALL family, our journey from Siam Makro to CP Axtra has been marked by innovation and a commitment to excellence. Here's what makes us stand ...
Benefits
- Company uniform
- Job training
- Employee discount
- Corporate Social Responsibility Initiatives