Responsibilities:

• Manage team to provide application services (functional and consult)
• Monitor Services, inform and record issue into system
• Ensure, Service available time over 99.5% per year
• Coordinate with third parties or in-house team for solution within SLA time
• Support day-to-day operation and ensure that business can continues
• Main Support Application (Customer information, Siebel CRM, Siebel BI, Sales force tools)
• Provide application services (functional and consult)
• Ensure – Customer information flow to another system are correct.
• Reconcile the customer across system, store, etc
• Analyst issue and be able to propose solution / work around
• Inform user once issue happen and resolution with ETA provide
• Support day-to-day operation and ensure that business can continues
• Monthly plan and update progress
• Be able to identify key success factor and Result driven
• Report issue, weekly report and update to Management

Qualifications:

• At least 7+ years’ experience
• Bachelor’s degree or higher in Computer Science or related field
• Customer Information, CRM
• Marketing knowledge is a plus
• Retail Business experience is a plus
• Knowledge in UNIX, Shell, Oracle Siebel BI, Siebel CRM, and sales force tools will be advantage, Knowledge in Oracle database, SQL language is must.
• Good communication skills and be able to handle many projects in the limited time.
• Work well under pressure and need to have the service mind.
• Strong skills required in critical thinking and analysis / understand the relationship of the system and prioritize
• Make decision and drive to support/project
• Good team player
• Be able to communicate with inter-companies
• Presentation skill

• ไม่ระบุประสบการณ์ขั้นต่ำ

• ระดับหัวหน้างาน

• ไอที / เขียนโปรแกรม

• งานประจำ

• สามารถต่อรองได้