Concentrix (Thailand) Co., Ltd.
Customer Advisor
atConcentrix (Thailand) Co., Ltd.Customer Service and Support
Location
Job Title:
Customer Advisor (Electronic After-Sales Service)
Job Description
The position primarily involves inbound customer calls, providing support and solutions to ensure a positive post-purchase experience.
Responsibilities:
- Receive in-bound calls from customers regarding after-sales service.
Perform after-sales service tasks to customers. (e.g. issue product invoices, handle product returns when customers are dissatisfied with the products they purchased, replace products for customers in case it’s defective.)
Resolve customer complaints and issues, offering appropriate solutions in a timely and efficient manner.
Preferred Qualification:
- Multitasking skills
Required Qualification:
- Thai national
- Highschool diploma
- Fluency in both Thai and English (CEFR B2 above) is required, including reading, writing, and speaking skills.
- Work Location: Onsite
Working Shift & Day:
- Shift pattern and day will be provided in advance
- Shift starting time from 09:00 to 12:00
- 1 month training
- Work day can be any 5 days of the week, weekly off can be any 2 consecutives day of the week (there could be a rare occasion where weekly off is split)
Benefits
- Monthly KPI & Attendance incentives
- Medical/Accident Insurance
Location:
THA Bangkok - Bhiraj Tower at Bitech, Unit No - 1701,1702,1703,1704,1705,1706Language Requirements:
English (Required), Thai (Required)Time Type:
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Experience required
- any or no experience
Salary
- Negotiable
Job function
- Consultant
Job type
- Full-time
Company overview
We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. Services Offered by Concentrix Thai ...
Why join us: At Concentrix Thailand, we empower our people to reach their full potential. Here’s why you should join us:
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