Customer Service and Support

Job Title:

Job Description

We are seeking a dedicated Customer Advisor After Sales Representative to provide exceptional support to our customers via phone and email. The ideal candidate will possess excellent communication skills, a problem-solving mindset, and a strong commitment to customer satisfaction.

Responsibilities:

• Handle outbound customer calls related to post-sale inquiries, concerns, and requests.
• Respond to customer emails promptly and professionally, ensuring clear and accurate communication.
• Address and resolve customer issues, complaints, and product/service concerns effectively.
• Provide detailed information on product/service usage, troubleshooting steps, and warranty policies.
• Maintain comprehensive knowledge of products/services and company policies to provide accurate information and support.
• Stay updated on new product features, changes, and promotions.

Required Qualification:

• Thai national
• Fluency in both Thai and English (B1 level) is required, including reading, writing, and speaking skills.
• Bachelor degree

Working shift & schedule:

• Shift start times will be scheduled every hour between 9:00 AM and 12:00 PM
• Work schedule 5 days of the week, weekly off 2 days/ week

Benefits:

• KPI performance & Attendance incentives
• Medical insurances

Location:

Language Requirements:

Time Type:

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