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Customer Advisor - Transportation

atConcentrix (Thailand) Co., Ltd.

Customer Service and Support


Location
Bangkok, Thailand

Job Title:

Customer Advisor - Transportation (Thai & English skills)


Job Description

As a Customer Support Specialist, you will be the first point of contact for customers seeking assistance with our transportation services. Your role will involve engaging with customers through live chat (80%) and phone calls (20%), providing them with expert guidance on using our services and applications. You will work closely with various departments to resolve issues efficiently and ensure a high level of customer satisfaction. Additionally, you will be responsible for troubleshooting common problems, escalating complex issues when necessary, and collecting customer feedback to drive continuous improvements in our support processes. If you are passionate about delivering excellent customer service and enjoy problem-solving, we’d love to have you on our team!


Responsibilities:

  • Engage with customers primarily through live chat and occasional phone calls to assist with transportation inquiries and service-related questions.
  • Provide clear and helpful advice on using our services and applications, ensuring customers have a smooth and positive experience.
  • Collaborate with various departments to resolve customer issues effectively and ensure overall satisfaction.


Required Qualification:

  • Thai national
  • Bachelor degree
  • Fluency in both Thai and English (B2 level) is required, including reading, writing, and speaking skills.
  • Welcoming fresh-graduates to apply


Working shift & schedule:

  • Shift timing 7.00-16.00, 9.00-18.00, 22.00-07.00
  • 5 working day


Benefits:

  • KPI performance & Attendance incentives
  • Medical insurance

Location:

THB Bangkok - Level 12, 66 Tower, 2556 Sukhumvit Road, Bangna Nuea

Language Requirements:

English (Required), Thai (Required)

Time Type:

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Experience required
  • any or no experience
Salary
  • Negotiable
Job function
  • Consultant
Job type
  • Full-time
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Company overview

Size:2000-5000 employees
Industry:Information Technology
Location:n/a
Website:www.concentrix.com
Founded in:1983
Ranking:4.5/5

We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Services Offered by Concentrix Thai ...

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Why join us:

At Concentrix Thailand, we empower our people to reach their full potential. Here’s why you should join us:

  • Global Reach: Work with a global leader in customer experience (CX), collaborating on international projects with Fortune 500 clients.
  • Care ...
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Head office: 4345 Bhiraj Tower at BITEC 17 floors Sukhumvit Rd, Bang Na, Bangkok 10260
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