SCOOTER RENTAL CUSTOMER SERVICE MANAGER

atBKK French Touch Co., Ltd.

              Join Our Team as Manager of Bangkok's Leading Scooter Rental Business!

‘’Rent a Scooter Bangkok’’ is Bangkok’s number one motorcycle rental business, known for exceptional customer service and exceeding expectations. Our mission is to deliver the ultimate "wow" effect with every clients’ interaction through thoughtful touches like complimentary candies, refreshing towels, free gifts and exceptional customer service.

With the best fleet of scooters, a prime location, and a team driven by trust, teamwork, and efficiency, we ensure every customer enjoys a seamless experience. If you’re passionate about customer service, organized, and ready to lead, we’d love to hear from you!

                                                     !!!  THAI NATIONALS ONLY  !!!

You can check our websites:

- www.rentascooterbangkok.com

- www.motorcyclerentalbangkok.com

- www.motorbikerentalsbangkok.com

- www.rideinasia.com

 

                                                             Job Responsibilities:

 

Welcome Clients with a Big Smile: Provide a warm, friendly, and engaging welcome to all customers.

Be Extremely Responsive & Reactive: Respond promptly to messages, emails, and inquiries, aiming to reply within one minute.

Explain the Contract & Scooter Details: Clearly explain rental agreements, scooter specifics, and important driving tips for navigating Bangkok.

Manage Payment & Deposits: Handle customer payments and deposits efficiently, ensuring follow-up and organization.

Update Stock in Real-Time: Maintain accurate records of motorbike stock in our CRM system (Asana) in real-time.

Follow Up on Payment & Rental Extensions: Ensure timely payment collection and follow up on any rental extensions.

Manage Accounting for Scooters: Oversee scooter-related accounting and financial tasks.

Prepare Weekly & Monthly Reports: Compile and prepare detailed reports on rentals, payments, and business performance.

Collect Client Reviews: Request and track customer reviews after each rental to ensure satisfaction and continuous improvement.

Stay Available for Assistance: Be available on the phone to assist clients with any issues related to the bikes during their rental period.

 

                                                                      Job Details:

 

Working Hours: Monday to Saturday, 9:30 AM to 6:00 PM

Salary: Between 20,000 and 35,000 THB per month, based on skills, experience, and mindset

Commission: Offered based on monthly revenue/gross margin

Location: 39/4 Soi Attha Kravi 1, Sukhumvit Soi 26, Central Bangkok

Probation Period: 3 months

Start Date: ASAP

Tools and Systems: You will use a CRM system called Asana to manage customer follow-ups and motorbike inventory. Communication with customers will primarily be handled through WhatsApp, with the corporate phone provided by us.

Opportunities for Growth: Outstanding performance may lead to higher positions within the company, offering exciting opportunities for career advancement.
 

                                                                       How to apply:

Please send a mail directly to our Recruitment Department, with the subject ‘’Scooter Manager’’ at the following email : [email protected] and [email protected]


 

Experience required
  • any or no experience
Career level
  • Entry Level
  • Middle Level
  • Senior Level
Only Thai nationals can apply
Salary
  • 20,000 - 35,000 THB, Negotiable, commission paid with salary
Job function
  • Customer Service
  • Management
  • Accounting
Job type
  • Full-time
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Company overview

Size:10-50 employees
Industry:Tourism / Travel
Location:Bangkok
Website:bkkfrenchtouch.com/
Founded in:2008

About BKK French Touch

BKK French Touch is a dynamic group of start-ups, specializing in niche markets with a strong focus on private event organization and vehicle rentals. Since 2008, we have been the leader in private event planning in Thailand. Whether you're lookin ...

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Why join us:

If you’re passionate about learning and self-improvement, this is the place for you. We are all about perpetual learning and continuous improvement. Whether you want to learn how to become a successful manager, handle events efficiently, or work seamlessly in a team, this is the environment ...

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Job location: Khlong Toei
Head office: 39/4 Soi Atthakrawi1, Khwang, Khlong Tan, Ket Khlong toei, Bangkok 10110, Thailand
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