Customer Experience Manager (Residential Juristic Person Management 5-7 years))
atAltitude Development Co., Ltd.Job Descriptions:
- Build and maintain relationships with client groups to manage customer relations.
- Create customer satisfaction and leave a positive impression.
- Oversee, plan, and develop initiatives to foster community building and customer loyalty for the project.
- Plan customer engagement activities and communicate with clients through both online and offline channels.
- Plan and create campaigns with content to directly reach customers.
- Coordinate with relevant parties to organize various activities for customers, both online and offline.
- Collect and analyze customer data to understand individual behaviors and enhance satisfaction.
- Manage satisfaction levels in accordance with the defined SLA of the customer relations department.
- Monitor and address homeowner satisfaction after move-in.
- Ensure preparedness of documentation and equipment for customers in receiving transfer boxes within specified timelines.
- Manage feedback from homeowners and customers via applications and the call center.
- Create value through soft sales strategies and recommend various company projects.
- Review documentation related to the management of each project's legal entities.
- Check records of income and expenses for shared costs in each project.
- Maintain the database of homeowners for each project.
- Establish management fees for various projects and record expenses in common areas.
- Act as a central unit to coordinate and distribute maintenance requests for various projects.
- Support the handover process to the legal entity for each project.
- Perform other assigned duties.
Qualifications:
- Bachelor’s degree or higher in any field.
- Have at least 5 years of experience in customer management and administration.
- Possess English communication skills with a TOEIC score of ≥ 650.
- Have good communication skills, strong interpersonal relations, and analytical thinking abilities.
- Have a passion for service and coordination skills.
- Understand construction or system-related issues and can effectively solve problems as they arise.
- Proficient in using Microsoft Office programs.
- Highly responsible and able to work under high pressure.
Experience required
- any or no experience
Career level
- Senior Level
Only Thai nationals can apply
Salary
- 15,000+ THB, Negotiable
Job function
- Customer Service
Job type
- Full-time
Company overview
Size:50-100 employees
Industry:Real Estate Development
Location:n/a
Website:www.altitude.co.th/home/
Founded in:2014
Corporate Philosophy: The Rise of Excellence Vision: We will be the leader in the integrated real estate business. To improve people’s quality of life at a great price in high-growth potential locations. Mission: We are committed to the development of employees an ...
Why join us: บริษัท อัลติจูด ดีเวลลอปเม้นท์ จำกัด เรามุ่งเน้นที่จะทำงานให้ดีขั้นในทุก ๆ วัน เพราะเชื่อว่าที่อยู่อาศัยสามารถเปลี่ยนแปลงชีวิตได้ อัลติจูดจึงตั้งใจพัฒนาทุกโครงการ เพื่อแก้ปัญหา Pain Point และให้คุณเขียนเรื่องราวชีวิตแบบที่คุณอยากเป็น
Head office: Chamchuri Square, 319, Thanon Phaya Thai, Bangkok 10330
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