As part of the Global Service Delivery team, the Application Support team takes care of all questions and problems that other departments have with internally developed software and applications. Most applications are fairly database intensive and web based.

• This function requires constant communication with Quality Assurance, Software Development, Database Administrators and Project Management, to understand the internal workings of new applications, how they interact and what the priority is of each application.
• Successful candidates have experience supporting internally developed software and they must have solid skills in SQL (Microsoft SQL Server 2008) and a good understanding of business requirements and priorities.
• Understanding of web based protocols (HTTP, XML, JavaScript) is a significant plus.

• • years of experience in IT in a service/support role or a related field

• Strong affiliation with web-based custom made software and software development processes
• Experience in ITIL or ticket based systems is a plus factor
• SQL skills with regards to Microsoft SQL Server 2005/2008 is a requirement
• Excellent communication skills and willing to learn non-technical business and industry knowledge
• Strong English, in speaking, reading and writing
• Coordinate with Database Administration, Quality Assurance, Software Development and Project Management as appropriate
• Strong analytical skills