Dextra Asia Co., Ltd.
IT Specialist
atDextra Asia Co., Ltd.MAIN DUTIES AND RESPONSIBILITIES:
IT Helpdesk Support:
- Record User Requests: Log user requests via phone, email, and in-person visits.
- Request Management: Inform supervisors about incoming requests and prioritize VIP users' issues.
- First-Level Support: Provide basic technical support to users, troubleshoot issues, and attempt to resolve them.
- Ticket Management: Confirm and categorize issues with the user, creating a service ticket for each request.
- Prioritize & Resolve Issues: Ensure timely resolution of tickets within the Service Level Agreement (SLA).
- Knowledge Base: Search internal resources to find solutions to known problems.
- Direct Ticket Management: Handle support tickets related to Dell desktops, laptops, Windows 10/11, Office 365, Adobe products, AutoCAD, and Ricoh printers.
- Escalation: Escalate ERP, Business Intelligence, Reporting, and SharePoint tickets to the IS team.
- Infrastructure Support: Escalate tickets for network, system, Active Directory, and Office 365 issues to the infrastructure team.
- User Communication: Keep users informed on the progress of their issues until resolved.
- Issue Resolution: Confirm with the user that the issue is resolved, then mark the ticket as closed.
Computer Management:
- Preventive Maintenance: Conduct daily, monthly, and quarterly preventive maintenance on IT systems.
- Desktop & Laptop Setup: Manage the setup and rotation of Dell desktops and laptops using the Dell K2000 imaging system.
- Software Deployment: Install Windows 10/11, Office 365, and other software using the Dell K1000 deployment system.
- User Profile Transfer: Manage user profile transfers and application settings using the Dell K1000 system.
- Asset Management: Track and manage IT assets, including desktops and laptops, using the Dell K1000 system for scripting and inventory.
- Reporting: Provide your supervisor with quarterly reports on maintenance status and any issues identified.
Requirement
- Good English communication skills.
- Excellent Customer Service and Interpersonal Skills
- Able to work on-site at Dextra Manufacturing, our branch at Prawet. 1-2 days a week.
Mandatory Technical skill:
- Windows 11 in domain environment
- Microsoft Office 365, SharePoint, OneDrive, MS Teams
- Have experience in ticket management
- Computer hardware and printer background
Preferred skill:
- Dell desktop and laptop hardware
- Inventory and deployment tools
- Microsoft Active Directory
- Microsoft Windows WSUS, Trend Micro Apex One
- Fresh Service, Freshdesk or other ticket management system
Experience required
- any or no experience
Salary
- Negotiable
Job function
- IT / Programming
- Product / Brand Management
Job type
- Full-time
Company overview
Size:50-100 employees
Industry:Manufacturing
Location:Bangkok
Website:www.dextragroup.com
Founded in:n/a
Ranking:2/5
Established in Thailand since 1983 by a group of French entrepreneurs and with operations in Hong Kong, China, India, UAE, USA, France and Brazil, Dextra Group is a world leading manufacturer and distributor of engineered construction products for the building, civil and power industries. In additio ... Read more
Why join us: At Dextra Thailand we offer an attractive remuneration package and comprehensive fringe benefits to those dynamic people who enjoy working within an international and challenging environment.
Head office: 5th Floor, Lumpini 2 Building, Sarasin Road, Lumpini, Pathumwan, Bangkok 10330, Thailand
Benefits
- Professional development
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