Travelbook
This job has expired
Customer Service Agent (Thai Speaking - Night Shift)
atTravelbookHotelQuickly is the #1 mobile app for last-minute hotel booking in Asia-Pacific and a key travel player in the region. Our company is led by an experienced international team of serial entrepreneurs and investors. We launched in March 2013 with offices in Hong Kong, Thailand, Singapore, Taiwan, Indonesia and Malaysia and have since expanded globally and raised a total of US$5.6 million in investor funding. Today, HotelQuickly is available around the world and due to its innovation and rapid growth, the company has been featured in leading media such as TechCrunch, Forbes, CBS, NBC, TechInAsia, TheNextWeb, Yahoo, Tnooz and others.
- Respond communications via email, chat and phone call regarding inquiries from customer and hoteliers; (Productivity) (SLA)
- Handle and solve customer complaints; (Problem Solving) (CAST rating)
- Coordinate with IT (new features to be implemented to improve customer service, align on issues/bugs reported by customer service team, etc;)
- Convert booking cancellation request.
- Teamwork and contribution on knowledge base
- Bachelor's Degree in any fields (New Graduates are also welcomed)
- Flexible to work night shift.
- Fluent in English.
- Positive attitude and Service mind.
- Proactive person with good knowledge of computer and mobile applications.
- A typing speed above 40 WPM.
- Experience in Telesales or Call Center.
- Background in service or travel business will be considered as an advantage.
- Thai Nationality
Skills required
- English (Very Good)
- Thai (Excellent)
Experience required
- any or no experience
Only Thai nationals can apply
Skills optional
- Management
- Able to work as a shift
- Good Communication Skills
- Multitasking
- Problem Solving
- Service-Minded
- Energetic
- Teamwork
Salary
- 21,000 - 25,000 THB
Job function
- Customer Service
Job type
- Full-time
Age preferred
- From 20 to 30
Company overview
Travelbook is a travel-sharing community to explore, book and share experiences.
Why join us: We're in a hot industry, we have crazy parties and eat pizza every Wednesday... We are looking for people from all experience levels and ages–even interns! If you are good with money, know how to cut deals, or looking for a your first professional experience, Travelbook could be right for you! A ... Read more
Benefits
- Five-day work week
- Employee discount
- Job training
- Travel Allowance
- Education Allowance
- Health Insurance
- Social Security
- Life Insurance
- Flexible working hours
- Transport Allowance
