Manager, Customer - Customer Insight
atLotus's (Ek-Chai Distribution System Co., Ltd.)Key Responsibility:
- Communicate with internal clients to understand the business
- Be able to Interpret various sources of data, sharing the reports, and making sure all the recommendation from agencies or from own interpretations are actionable insight
- Provide overall business situation and customer behavior to the management level and be able to provide recommendation to improve business performance
- Work closely with all vendors with the detailed brief, all internal key stakeholders for each project ensuring the successful execution of all processes
- Follow up the result with internal clients for those actionable insights to be implement or looking after the next steps
- Other assignments as deem appropriate
Qualification:
- Bachelors or advanced degree in any field
- A minimum of 5 to 7 years of working experiences with at least 3 years of data analysis experiences
- Accustomed with data such as Kantar, Nielson and Dunnhumby
- Accustomed to quantitative research
- Exceptional written and oral communication abilities
- Strong analytic skills with experience in statistical modeling and analysis
- Proficient with Excel, PowerPoint
- Be- Bold and enjoy working with new initiative and innovative idea to get the customer data
- Enjoy working with people from different departments
- Data analytics with the touch of business acumen i.e. segmentation, competitor, sales performance, customer data
- Have fundamental experience of both qualitative and quantitative research
Experience required
- 3 years
Career level
- Middle Level
- Senior Level
Salary
- Negotiable
Job function
- Management
- Customer Service
Job type
- Full-time
Company overview
Size:2000-5000 employees
Industry:Retail
Location:Bangkok
Website:www.lotuss.com
Founded in:1994
Ranking:4/5
At Lotus's, we get up every morning and questioned ourselves daily on how we can serve our customers better. Lotus’s is an omni-channel retailer in Thailand, with a commitment to providing great quality products at affordable prices, while doing good things for our customers, colleagues ...
Why join us: “At Lotus's, we are looking for people who are the change-agent with a passion to grow in both work and life. People who have the ability to think in an agile way and make everyday as a history to leave their own legacy in every part of business.” Lotus's People are: People wh ...
Job location: Bueng Kum
Head office: 629/1 Nawamintr Road, Nuanchan, Buengkoom, Bangkok 10230 , Thailand
Benefits
- Overtime pay
- Life Insurance
- Accident Insurance
- Company uniform
- Learning & Development Opportunities
- Health Insurance
- Provident fund
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