Key Responsibility:

• Store complaint management (pull the log all product category from Service desk system to technical team urgent investigation & set action quick to store) by follow store complaint closing (SLA 24 hrs) and create summary report (weekly, monthly)​
• Collaborate with commercial team to inform monthly Fresh CN & Technical charge report ​
• Closely co-ordinate and follow up with Technical team (WL2) in order to create Emergency Product Withdrawal (EPW) form and communicate with store​
• Provide KPI dashboard data to support team including Site management, QC rejection, Store complaint, Product monitoring program, Emergency Product Withdrawal (EPW)​
• Collaborate with external laboratory to support Product Monitoring Program (PMP plan)​
• Manage team budget and contact with external agency to reserve air ticket, hotel and rental car​
• Complete other assigned tasks

Qualifications:

• Bachelor degree in food science or food related​
• Experience in food factory or retail business and do quality system and database analysis ​
• Working experience in related field at least 1 year
• Good communication and Enhance connection with team; Quality, Commercial, Finance, Support office, Procurement, Office service etc.​
• Proficiency in MS office, Power BI ​
• Demonstrated negotiation, presentation, project management skills​
• High energy, positive attitude, proactive, flexibility and effectiveness​
• Ability to effectively manage mini projects and good human relation