Key Responsibility:

• Plans, develops and implements the strategic goals of Lotus’s Pet Food & Pet Us business in alignment with the organizational goals.
• Establishing procedures that promotes the efficient workflow of the Pet Us business ​
• Work in partnership with related parties to drive Pet Us business. Be an active link between store operations and other parties to fix problems and issues.​
• Identifies Pet Us performance trends, opportunities for improvement, customer profiling by store, store benefits and competitor analysis​
• Support and coach Pet Us Shop Manager and team and ensure they are capable of managing workload and deliver all KPIs​
• On the job training to new hired Pet Us Shop Manager and staff​
• Develops and implements staff development training and orientation. Increase staff’s efficiency by upskill, provide specialist knowledge ​
• Work with HR to provide for staff recruitment.​
• Support new Pet Us shops set up and ensure that new Pet Us shops are opened within timeline.​
• Ensure that stores are comply with regulation and audit ​
• Deliver great department presentation standards​

Qualifications:

• Bachelor's Degree in related field eg. Marketing, Business Administration​
• At least 5 years working experience in retail business. Another Experience in Pet business operations is a big plus.​
• Expertise in retail store operation.​
• Strong passion in Pet business​
• Leadership Skills​
• Strong operational skills & management skills​
• Good communication & Interpersonal skills​
• Able to travel upcountry occasionally for store setup