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Senior Engineer (Service Account Management)

atAdvanced Info Service PCL. (AIS)

Job Responsibilities

  • Single point of contact (SPOC) on Operations matters
  • Oversee day-to-day fault management for Critical or Escalated incident
  • Provide regular updates and ensure timely fault resolution for Critical or Escalated incident following by SLA commitment to corporate customer.
  • Overseeing the entire planned maintenance cycle for customer’s critical services
  • Provide data information that customer needed with in SLA
  • Built more relationship with enterprise customer & provide the best customer experience for the best customer satisfaction
  • Conduct monthly Performance Reviews basically covers the following:

- Previous meeting minutes

- Present monthly network availability report

- Summary of Incidents

- Develop improvement plan for prolong outages, found no fault, repeated fault, chronic problem, etc.

- Update or review any improvement plan

- Response VOC and coordinate relate team to improve our service.

  • Investigate and find out the root cause for chronic problem of enterprise Customer and consult with related team to find out the solution of that problem
  • On site for problem troubleshooting of all Enterprise product such as Corporate Fixed line, Cloud, SD WAN, Firewall, Bulk SMS, M2M, EDS (MPLS & IPLC), Radio Quality etc.
  • Analysis data for SKA Customer to reduce and improvement for better Availability, MTTR and Fault rate of each service such as EDS M2M Bulk SMS E1 etc.
  • In deep analysis for some SKA customer that have different trend of fault rate, availability and MTTR.
  • Coordinate with related team to set action plan and target to improve our service.
  • Find out the root cause and clarify internal process to improve our service especially in aftersales service areas
Experience required
  • any or no experience
Career level
  • Middle Level
  • Senior Level
Salary
  • Negotiable
Job function
  • Engineering
  • Management
Job type
  • Full-time
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Company overview

Size:2000-5000 employees
Industry:Telecommunication
Location:Bangkok
Founded in:1986
Ranking:4.5/5

Advanced Info Service Public Company Limited (AIS) is the 5G Digital Service Provider with the most spectra to provide service, totalling 1420MHz . The company has the most subscribers in Thailand, counting over 45.7 million in September 2022. AIS is ready to power Thailand with 5G technology whi ...

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Why join us:

AIS ดูแลพนักงานแบบคนในครอบครัว บริษัทฯ จึงมีนโยบายดูแลพนักงานทั้งด้านสุขภาพครอบครัวและสังคมเพื่อให้พนักงาน สามารถปฏิบัติงานได้อย่างมีประสิทธิภาพ มีความสุขในชีวิตการทำงานและครอบครัว

AIS เชื่อมันว่าสุขภาวะที่ดีของพนักงานทุกคนเป็นกุญแจที่สำคัญต่อความสำเร็จขององค์กร โครงการ “AIS Health an ...

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Head office: 414 INTOUCH Tower (Shinawatra Tower 1 เดิม) , 12th Floor, Phaholyothin Road, Phayathai, Bangkok
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