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Job Summary

The Network and System Support Specialist will be responsible for monitoring and maintaining enterprise network and system operations 24x7, ensuring continuous service for solutions such as Corporate Fixed Line E1 and IPLC.

Responsibilities

• Continuously monitor network and system operations for enterprise solutions, including Corporate Fixed Line E1 and IPLC services, to ensure uninterrupted service 24x7.
• Respond to and resolve complaints from enterprise partners regarding issues with services like Corporate Fixed Line E1 and IPLC on a 24x7 basis.
• Collaborate with enterprise and content partners, Field Engineers, second-tier support, and other service providers to troubleshoot and resolve problems related to enterprise solutions, ensuring timely resolution and continuous service availability 24x7.

Qualifications:

• Bachelor’s degree in Electrical Communications Engineering, Telecommunication Engineering, Computer Engineering, Computer Science, IT or related field
• 3-5 years in network/system support within a 24x7 environment, handling enterprise solutions like Corporate Fixed Line E1 and IPLC.
• Proficient in network monitoring tools and systems, understanding of network protocols, and experience with incident management and ticketing systems.
• Strong problem-solving, analytical, and communication abilities, with the capability to work under pressure and manage multiple incidents concurrently.

Recruiter

Pornvipa Phothong (พรวิภา โพธิ์ทอง)