Job Summary :

• Get Business Requirements from the Operation Contact Center and Design & Develop Service IVR/Voice AI call flow as to end-to-end Process with an efficient system that delivers timely and accurate responses using minimal steps.
• Facilitates and conducts live customer testing; monitors results and identifies need modifications and post-production tuning

Job Description :

• Understanding or Interesting in IVR/Voice AI Technology and basic call flow development related to backend service integration for fully self-service design
• Business and Technology Service design for SCRUM
• Providing the end user with an efficient system that delivers timely and accurate responses using minimal steps.
• Conduct internal system tests, measuring the abilities and accuracy of the system as a business requirement.
• Plans and prepares Service Development Workflow.
• Facilitates and conducts live customer testing; monitors results and identifies need modifications and post-production tuning

Recruiter

Chaipob Naisanguansri (ไชยภพ นัยสงวนศรี)