Job Summary :

• Be owner to minimize BB technical complaints
• Be owner to direct systems & platforms under TD-BB supervision to fulfill requirements for BB cognitive human and non-human touch points
• Be owner to seek for initiatives to improve processes & collabolations among TD-BB, NOC-BB, and BB call center
• Be one of TD-BB team members to audit BB touch points
• Be TD-BB representative to help consolidating AIS Fibre and 3BB call center

Job Description :

• Be owner to minimize BB technical complaints
  • Call for regular meeting among relavant teams
  • Minimize both repeat and non-repeat BB technical complaints
  • Control end to end fixing, analyzing, and preventing BB technical complaints
  • etc.
• Be owner to direct systems & platforms under TD-BB supervision to fulfill requirements for BB cognitive human and non-human touch points
  • Explore new solutions to drive BB human and non-human touch points towards Cognitive BB service
  • Help integrating TD-BB cognitive platforms to my AIS app and any BB operational support systems
  • Optimize TD-BB platforms to always perfectly support BB cognitive service
  • etc.
• Be owner to seek for initiatives to improve processes & collaborations among TD-BB, NOC-BB, and BB call center
  • Regularly meet with NOC-BB and ACC-BB to find out required improvements on Processes/WI/Tools
  • Brainstorms relevant teams to find initiatives for required improvements
  • Drive those initiatives end to end
  • etc.
• Be one of TD-BB team members to audit BB touch points
  • Regularly audit customer installation & maintenance
  • Regularly audit partners' technical back office
  • etc.
• Be TD-BB representative to help consolidating AIS Fibre and 3BB call centers