The IT Support will play a major role in ensuring that all IT infrastructure, equipment and relevant accounts provided to employees, enable them to work productively either in the office or when working from home.
This role will coordinate with specialized vendors and consultants to ensure all IT infrastructure is in working condition.

Responsibilities

• Provide support on asset management including access key, laptops, monitors, TV’s, casting devices, Webcams and IT-related office supplies, etc.
• Provide the support on hardware, application, telephony, and peripheral products support to end users to facilitate the efficient and productive use of equipment and systems.
• Manage setup and configuration of desktops, laptops and mobile devices for new and existing employees.
• Be responsible for setting up or ensuring all IT and AV equipment function in common areas and for employees.
• Prepare workstation, hardwares for new staff.
• Arrange repairs, maintenance for equipment and tracking warranty information.
• Manage stocks of equipment, consumables and other supplies.
• Support on tracking company’s assets and asset report list including ensuring checkin and checkout processes for all equipment.
• Resolve IT incidents in the required timeframe.
• Deal with external vendors (VOIP, network, etc) to resolve issues.
• Provide software support including the installation of commercial software packages and systems.
• Google account administration.
• Support setting up accounts for new users - InTune onboarding process.
• Add or remove employees from finger scanning/door entry systems.
• Ensure functionality of webcams.

Other Tasks

• Assist in identifying areas of improvement and opportunity to reduce costs whilst still meeting service and delivery requirements.
• Support meetups, activities and internal events as required in terms of ensuring all technical equipment are working.
• Support paperworks in admin and IT process.
• Handle other admin tasks.
• On site support outside office hours (e.g. weekends, etc) for troubleshooting or setup of equipment as necessary so as to minimize downtime.
• Assist Office Manager and Admin team for tasks such as moving furniture/items, fix furniture or small items, cabling (electrical, etc) and other minor tasks as assigned.

Benefits

• 10(15) days annual paid vacation.
• Flexible working hours.
• Hybrid working policy.
• Health & Life insurance.
• Free Lunch every Tuesday & Thursday.
• Provident Fund.
• Learning Support.
• An office in the heart of Bangkok, connected with MRT Queen Sirikit station, with easy access to the highway.
• International work environment with over 16 different nationalities in the team.
• Working with a wide and interesting portfolio of clients in SEA and globally.
• Help with the international relocation, VISA and work permit process from start to finish.
• Opportunity to visit events and conferences.
• Standard perks such as free drinks and snacks in the office, team activities, trips and great parties.

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