JOB SPECIFICATION

• Lead and manage the day-to-day operations of the Retail store, ensuring compliance with company policies, procedures, and standards.
• Monitor and drive sales performance, track key performance indicators (KPIs), and set sales targets for the store and individual team members.
• Drive sales performance by having experience in frontline roles and meeting targets.
• Co-control work instructions with Warehouse & Logistic team, which involves extracting and managing the control and monitoring of backend operations.
• Monitor and optimize inventory levels to meet customer demands and minimize stockouts. Implement inventory control measures, conduct regular stock counts, and coordinate with merchandising teams to ensure accurate stock replenishment.
• Ensure exceptional customer service standards are maintained throughout the store. Monitor customer feedback, address inquiries and complaints promptly, and implement initiatives to enhance the overall customer experience.
• Utilize retail technology systems, such as point-of-sale (POS) software, inventory management tools, and customer relationship management (CRM) systems, to optimize operational processes, track performance, and generate reports.
• Assist in developing and managing budgets for various operational expenses, including staffing, supplies, and maintenance. Monitor expenses and identify cost-saving opportunities.
• Be prepared to handle unexpected situations, such as emergencies or customer complaints, with professionalism and efficiency.

Education and Experience:

• Bachelor's degree in Business Administration, Retail Management, or a related field (preferred)
• At least 10 years of experience in Sales or acting as Senior Sales & Retail Operations Manager is a must.
• Very in-depth retail understanding and ability to influence with strong commercial awareness.
• Proven experience in retail operations, preferably in a supervisory or managerial role.
• Analytical skills to interpret data, identify trends, and make data-driven decisions.
• Ability to juggle multiple priorities and work in a challenging environment.

Required Skills/Abilities:

• Able to understand and analyze profit and loss for proposing commercial action,
• Strong business acumen and analytical skills.
• Excellent interpersonal, written and presentation skills.
• Problem solving skill
• Work under pressure
• Excellent communication skills and ability to engage various audiences across multi-cultures.