Overview
The Senior Officer, POS is responsible for supporting the daily management and operation of Point of Sale (POS) systems across the company’s retail branches. This role involves coordinating system maintenance, troubleshooting issues, providing user support, and ensuring all POS systems are functioning optimally to support store operations.

Key Responsibilities:

POS System Support:

• Assist in monitoring the performance and functionality of POS systems across all branches.
• Provide first-level support to store staff for any POS-related issues, ensuring quick resolution to minimize downtime.
• Coordinate with external vendors and internal teams for more complex system issues and maintenance.

System Maintenance and Updates:

• Support the implementation of POS software updates and system upgrades.
• Conduct routine checks and maintenance of POS hardware and software to ensure optimal performance.
• Document and report system issues, errors, and resolutions to the management team.

User Training and Assistance:

• Assist in training store staff on the proper use of POS systems and procedures.
• Develop and update user manuals and training materials as needed.
• Respond to user inquiries and provide guidance on POS system functionality.

Data Management and Reporting:

• Collect and analyze POS data to assist in identifying trends and areas for improvement.
• Prepare regular reports on system performance, user feedback, and incidents for management review.
• Ensure data accuracy and integrity within the POS system.

Qualifications

Education and Experience:

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.
• 3-5 years of experience in POS support, retail technology, or related fields.
• Experience in a retail environment is an advantage.

Technical Skills:

• Basic understanding of POS systems, hardware, and software.
• Familiarity with troubleshooting techniques and basic system configurations.
• Proficiency in Microsoft Office and data management tools.