About FWD Group

FWD Group is a pan-Asian life insurance business with more than 13 million customers across 10 markets, including some of the fastest-growing insurance markets in the world. The company was established in 2013 and is focused on changing the way people feel about insurance. FWD’s customer-led and digitally enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience.

Job Purpose:

Serve as a focal point between CIS and 1st Line / related partners / Group office and conduct comprehensive investigations of alleged internal fraud and unethical business practices as well as provide an advisory to other functional team and provide information and findings to the Fraud Resolution Committee on a regular basis.

Key Responsibilities:

• To be in charge of the Fraud Data Analytic system and using on daily operation for proactive monitoring and analyzes the data, providing the potential leads for investigators to investigate for possible fraud in order to prevent customers being the victims and prevent company being sued by customers and regulators
• To lead the proactive investigation by using Analytic system for enterprise project
• To interview the policyholder and gather evidences in field investigation
• To translate investigation cases and weekly incident reports from Thai to English
• To review English investigation cases, translate FRC’s pack, regulations and FRC or fraud related documentation
• To facilitate and present the cases in FRC in the absence of Head of CIS
• To take minutes during the FRC meeting and draft minutes and submit to Head of CIS
• To provide FRC’s resolution to investigation team
• To be in charge and review all FRC and CIS’s reports to internal and external parties
• To be key contact point for FRC management internally and externally
• To attend meeting with FRC members
• To investigate Freelook cases
• Adhoc assignments as necessary

Baseline Qualifications:

• Bachelor’s degree or higher in any fields
• At least 2 years in administration or investigation experiences
• Having experience in investigation/ fraud or related fields would be an advantage
• Good analytic, translation and communication skills
• Good command in English both verbal and written
• Proactive, Open, Caring, Committed, Innovative