Dentsu (Thailand) Ltd.
CRM & Product Manager
atDentsu (Thailand) Ltd.Job Description
Project & CRM Operations:
- Lead CRM project implementations and operations as a success manager, ensuring successful delivery of solutions that meet client objectives
- Manage client relationships and stakeholder communication throughout project lifecycle
- Coordinate with CXM cross functions: growth, innovation and tech teams on integrations between various MarTech platforms and CRM/ loyalty/ engagement systems
- Oversee campaign execution and provide guidance on CRM best practices
- Create project documentation and conduct client training sessions
- Manage financial & legal documents
Product Management:
- Own our in-house product development, gathering client requirements and market feedback
- Work with innovation & development teams to define product features and improvements
- Co-Manage product roadmap with innovation team and coordinate with technical teams on implementation
- Provide customer/campaign journey & technical consultation to clients on product capabilities and best practices
- Monitor product performance and user satisfaction
Qualifications
- Bachelor's degree in Marketing, Business Administration, or related field
- 3+ years of experience in CRM operations and project delivery, preferably in an agency or consulting environment
- Strong understanding of CRM & loyalty program solutions, LINE Business Platform and MarTech platforms, with hands-on experience in project delivery
- Strong project management and stakeholder management skills with ability to drive multiple projects while maintaining service excellence
- Proven track record in CRM business initiatives, managing CRM projects with attention to detail and collaborative approach
- Problem-solving mindset with ability to translate business requirements into practical solutions
- Strong analytical skills with ability to measure and optimize campaign performance
- Client service mindset with excellent communication skills in both Thai and English
- Understanding of agile methodologies and product development processes
- Team player with proven ability to collaborate effectively across functions and deliver results in a fast-paced environment
Location:
Bangkok Brand:
Dentsu Cxm Time Type:
Full time Contract Type:
PermanentExperience required
- 3 years
Salary
- Negotiable
Job function
- Management
Job type
- Full-time
Company overview
Size:100-500 employees
Industry:Advertising / Media
Location:Bangkok
Website:www.dentsu.co.th/
Founded in:1973
Ranking:4/5
Dentsu Thailand is a proud part of Dentsu Aegis Network –a 40,000-strong team spread across 10 network brands and 145 countries. So when you join Dentsu Thailand, you’re not just becoming part of our team, you’re becoming part of a much bigger one –full of diverse talent, ...
Why join us: EVERY SUCCESS COMES FROM GREATEST TEAM EXPLORE GREAT EXPERIENCES WITH OUR GREATEST TEAMS, BUILD A STRONG FOUNDATION FOR YOURSELF AND OUR CLIENTS.
Head office: 27th-28th floor U-Chu-Liang building, 968 Rama IV rd. Silom,Bangrak, Bangkok 10500
Benefits
- Professional development
- Five-day work week
- Learning & Development Opportunities
- Life Insurance
- Maternity leave
- Pension Fund
- Social Security
- Transport Allowance
- Travel Allowance
- Corporate Social Responsibility Initiatives
- Dental Insurance
- Flexible working hours
- Health Insurance
- Performance bonus
- Provident fund
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