Job Description

Team and Role Introduction:
We are looking for a skilled and energetic leader to fill the role of Incubation Team Lead in our Fast-Moving Consumer Goods (FMCG) team. In this position, you will be instrumental in managing the team to guidance, fostering seller growth, and ensuring success in our incubation process

Responsibilities :

• Mainly responsible for the strategy and implementation of the incubation activities, aiming to grow, and ensure the success of Lazada FMCG sellers
• Able to coordinate with cross functional team to identify issues and follow up on solutions, help team to improve performance
• Research and understand market insight to determine industry and consumer trend under FMCG category in order to deliver a strategic planning and execution for FMCG seller incubation activities
• Manage workflow, work process, and call script with sales agents for daily operation
• Monitor and improve the performance of the team in terms of productivity, ensure team KPIs as required
• Facilitate training session for all agents and participate in recruitment of new agents
• Conduct regular review of all call center agent’s performance and organize training sessions for under performers
• Submit regular tracking reports for performance update and daily outreach

Job Requirements :

• 4-5 years of working experience in a management consulting, account management, sales team management
• Highly motivated willing to push or go extra mile to drive impact with high ownership
• Excellent analytical skills and data visualization skills
• Strong project management, negotiation and communication skills
• Experience in leading a diverse team
• Fluent in Thai and proficiency in English
• Expertise in FMCG category management is a plus
• SQL would be a plus