Senior Associate, Hypercare Supervisor-Central Team

atLazada (Thailand) Co., Ltd.

Job Description

1、Responsible for the daily operation of the Hypercare team, ensuring service quality and customer satisfaction.
2、Coordinate internal resources to address customer issues, providing prompt responses and solutions.
3、Monitor service performance metrics, regularly analyze data, identify potential issues, and propose improvement actions.
4、Collaborate with cross-functional teams to optimize Hypercare processes, enhancing service efficiency and customer experience.
5、Participate in customer communication, understand their needs, and provide feedback for service improvements.
6、Regularly analyze Hypercare data, identify potential issues, and propose improvement measures to enhance the customer experience.

Job Requirements

1、Bachelor's degree or above in Logistics, Information Technology, or a related field.
2、At least 3 years of experience in customer service or technical support, with a preference for Hypercare or project launch support experience.
3、Strong problem-solving and decision-making skills, capable of responding promptly and resolving issues under pressure.
4、Excellent communication skills, able to establish good relationships with clients and team members at various levels.
5、Familiarity with project management processes and a certain level of project coordination and management ability.

Experience required
  • any or no experience
Salary
  • Negotiable
Job function
  • Assistant
  • Management
Job type
  • Full-time
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Company overview

Size:500-1000 employees
Industry:Retail
Location:Bangkok
Website:www.lazada.co.th
Founded in:2012
Ranking:4/5

Founded in 2012, Lazada Group is Southeast Asia’s leading eCommerce platform. With a presence in six countries – Indonesia, Malaysia, the Philippines, Singapore, Thailand and Vietnam – we connect this vast and diverse region through our technology, logistics and payments capabilities. Today, we h ...

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Why join us: At Lazada, we’re setting new standards for eCommerce, and we’re doing this by bringing out the best in our people. We value curiosity and passion in creating the right environment using technology and tools that allow the best ideas to surface from our people. We experiment, we learn, and we do bett ... Read more

Head office: 29th floor, Bhiraj Tower, Emquartier
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