Who are we?

At L’Oréal, there is never a dull day, the beauty lies in the freedom to go beyond with our empowering entrepreneurial culture. We take pride in developing young talents who have the passion and ambition to make an impact in the beauty industry.

Join us on our mission to: Create the beauty that moves the world.

Being part of L’Oreal, “Talent” is the core of our business. L’Oreal group’s success is built upon the collaboration of brilliant minds.
You Will

Cultivate and Nurture relationships with high value clients to drive service, experiences, sales to enhance brand loyalty. This person will lead a team of Sales Advisors, providing guidance, training, and coaching to ensure the delivery of personalized and tailored individual client preferences.

Recruit Relevant Data:

• Identify same location partners with proximity
• Offer services to similar partners [landlords, concierge, in mall Department Store Boutique Managers and Head of Clienteling
• Net working within local luxury field
• Work on partnership strategy and yearly calendar to animate & generate traffic driver with relevant customer audience

Detect client Data Preferences: Data Analytics:

• Implement and monitor the behaviour in store tracker (BA Portal)
• Know your top 30 clients
• Work and liaise closely with CRM teams to leverage on key analytics to build action plan

Initiate VIP Experience:

• Follow up on relevant moments to be address to VIP customers
• Initiate events Active customer conversion by leveraging on in-store eventing for Hallmarks/New launches

Evaluate & Monitor Activations:

• Monitor and coach store team and each BA’s on their clienteling KPI’s
• Weekly chat coaching per BA
• Provide strategy and all assets to the store team to always increase the level of service in the store
• Evaluate perfornace of each BA and In Store event initiatives taken and leep improving the model to better scale

You Have

• At least 5 years of experiences in luxury retails, customer service, or hospitality industries
• Proven experience in a client-facing role within the luxury field
• Proven ability to influence stakeholders across all levels
• Strong leadership skills with the ability to coach and motivate a team
• Exceptional communication skill delivering exceptional customer service and work with multiple stakeholders
• Proficiency in CRM systems and ability to analyze data and draw actionable insights
• Good English communication both written and speaking