Responsibilities:

• Design and conduct generative and evaluative user research using qualitative (field observations, remote and in-person usability studies and interviews) and quantitative methods (surveys) to understand user experience using CIMB Thai’s product.
• Present learnings in an insightful and empathetic manner. Design output and learnings in formats that drive the most impact with stakeholders.
• Collaborate closely with UX/UI designers, product owners, business units, marketing, and engineers to ensure research you deliver is integrated into every aspect of the product and provides a holistic view of our users.
• Demonstrate problem solving skills and the ability to quickly develop recommendations based on quantitative and qualitative evidence.
• Deliver quality work with light managerial supervision

Qualifications:

• Bachelor's degree or higher in Computer Science, Human-Computer Interaction, Psychology, Information Science or a related field, or equivalent practical experience.
• At least 3 years of experience in a product development research environment.
• Experience with Figma, Sketch, Adobe Creative Suite, or other design tools.
• Ability to frame key questions, create research plans to address those, conduct research, moderate, and synthesize the findings into meaningful, actionable insights.
• Organized, detail oriented and able to work independently on multiple projects at once.
• Strong oral and written communication skills.
• Independent & a self-starter, taking initiative keeping relevant partners in the loop
• Experience with remote usability testing tools and UX/UI design are a plus 

Remark: The Bank requires the verification of criminal records prior consideration for employment to ensure secured and maintain standards of the organization.