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Customer Service Advisor Frontline (1 Year Contract)
atDHL Express International (Thailand) Ltd.Job Description :
- Confidently and knowledgeably provide the full suite of DHL customer service offerings (e.g. booking, enquiries, shipment status, tracking etc.) to all parties contacting DHL via the customer service hotline and other contact modes.
- Accept and register bookings for DHL services.
- Offer alternatives to customers and potentially turn information calls into sales leads.
- Identify and promote areas with potential for revenue generation to cross-sell, upsell services including value added services (e.g. SI: Shipment insurance, TDD: Time Definite Delivery, EXT: Extended Liability etc.)
- Respond to customers consistently and confidently by providing accurate information in all areas such as custom requirements, transit time and prices.
- Enhance service experience in DHL by exercising professionalism and empathy when dealing with each individual customer’s varying needs and demands.
- Liaise with other departments and Operations on quick and efficient resolution of customer issues and queries.
Qualifications
- Bachelor Degree in Business Administration, Business English or related field.
- Good command of English
- Telephone and Communication skills
- Willing to work in shift
- Experienced in Call Center would be an advantaged
Experience required
- any or no experience
Career level
- Entry Level
- Middle Level
Only Thai nationals can apply
Job function
- Customer Service
- Consultant
- Assistant
Job type
- Full-time
Company overview
Size:1000-2000 employees
Industry:Logistics / Freight Fowarding
Location:Bangkok
DHL. Logistics for the Connected Age. DHL is the world’s leading logistics company. Our 600,000 people in over 220 countries and territories work every day to help you cross borders, reach new markets and grow your business. Or simply send a letter to your loved ones. ...
Why join us: ทำงานกับ DHL Express International (Thailand) ดียังไง
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Job location: Sathorn
Head office: อาคารจัตุรัสจามจุรี
Benefits
- Provident fund
- Hybrid Working
- Flexible working hours
- Social Security
- Health Insurance
- Accident Insurance
- Life Insurance
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