Key Responsibility:

• Lead and motivate a talented team of QA professionals, fostering a culture of continuous improvement and quality excellence.
• Develop and implement a comprehensive QA strategy aligned with the company's business objectives and product roadmap.
• Define and manage the QA testing lifecycle, including test planning, test case creation and execution, defect management, and reporting.
• Champion the adoption and implementation of best practices in manual and automation testing methodologies (e.g., Agile, exploratory testing, API testing, mobile testing).
• Oversee the selection, evaluation, and implementation of appropriate QA tools and automation frameworks.
• Collaborate effectively with cross-functional teams including developers, product managers, and business stakeholders to ensure clear communication and alignment on quality expectations.
• Develop and maintain strong relationships with external partners and vendors to guarantee high-quality deliverables from third-party integrations.
• Regularly monitor and analyze test results, identify trends, and recommend proactive measures to prevent defects and optimize software performance.
• Stay up-to-date on the latest QA trends and technologies, and continuously seek opportunities to improve the effectiveness and efficiency of the QA function.

Qualifications:

• Minimum 8+ years of experience in a leadership role within the QA field.
• Proven track record of building and managing high-performing QA teams in a fast-paced environment.
• In-depth knowledge of manual and automation testing methodologies, including web and mobile app testing best practices.
• Strong understanding of Agile software development methodologies and experience working in a collaborative cross-functional environment.
• Excellent communication, collaboration, and interpersonal skills with the ability to effectively influence and engage stakeholders at all levels. (Both Thai and English)
• Strong analytical and problem-solving skills with a keen eye for detail and a proactive approach to identify and resolve quality issues.
• Experience working in the E-commerce or Retail industry is a plus.
• Experience with popular QA tools and automation frameworks (e.g., Selenium, Robot Framework, Appium) is highly desirable.
• Familiarity with CI/CD pipelines and DevOps practices is a plus.
• General product management experience
• Agile experience
• Experience working with cross-functional teams (development, design, marketing, etc.)
• Familiarity with e-commerce or retail business is beneficial