Key Responsibility:

A Last Mile Operations Assistant Manager is responsible for coordinating and optimizing the final stage of the delivery process to ensure goods reach customers on time and in good condition. This role focuses on managing delivery logistics, tracking shipments, and resolving operational challenges while maintaining high customer satisfaction standards.

• Daily Operations Management:
  • Coordinate and oversee last-mile delivery activities, including dispatching and tracking orders.
  • Monitor delivery schedules to ensure on-time performance.
• Driver Coordination:
  • Communicate with delivery drivers to assign routes and address any issues during deliveries.
  • Ensure drivers adhere to schedules, safety guidelines, and company policies.
• Performance Tracking:
  • Monitor delivery metrics such as on-time delivery rates, order accuracy, and customer feedback.
  • Analyze data to identify trends and areas for improvement.
• Problem Resolution:
  • Resolve delivery-related issues such as delays, misroutes, or damaged items.
  • Act as the first point of contact for customer inquiries related to deliveries.
• Route Optimization:
  • Use routing software or tools to optimize delivery routes for efficiency and cost-effectiveness.
  • Ensure drivers are equipped with accurate and up-to-date route information.
• Compliance and Safety:
  • Ensure adherence to safety standards and regulatory requirements in delivery operations.
  • Assist in implementing and enforcing operational policies.
• Reporting:
  • Prepare and present daily, weekly, and monthly reports on delivery performance and operations.
  • Share insights and recommendations with management to improve last-mile operations.

Qualifications:

• Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• Certifications in logistics or transportation (e.g., CLTD, CSCP) are an added advantage.
• 1–3 years of experience in logistics, transportation, or last-mile delivery operations.
• Experience with delivery management systems or routing software is preferred.
• Ability to manage multiple tasks and prioritize responsibilities in a fast-paced environment.
• Understanding of last-mile delivery processes, including routing and driver management.
• Familiarity with delivery management systems, GPS tracking tools, and data analysis software.
• Proficiency in Microsoft Office Suite (especially Excel).
• Strong ability to identify and resolve operational issues efficiently.
• Excellent verbal and written communication skills for coordinating with drivers, customers, and stakeholders.
• A commitment to providing excellent customer service and addressing delivery concerns effectively.
• Strong attention to detail to ensure accuracy in operations and reporting.

CP AXTRA | Lotus's
CP AXTRA Public Company Limited.
Nawamin Office: Buengkum, Bangkok 10230, Thailand

“By applying for this position, you consent to the collection, use and disclosure of your personal data to us, our recruitment firms and all relevant third parties for the purpose of processing your application for this job position (or any other suitable positions within Lotus's and its subsidiaries, if any). You understand and acknowledge that your personal data will be processed in accordance with the law and our policy.”