Responsibilities:

• Building relationships with tenants to ensure they are satisfied with their living conditions and the services they receive.
• Acts as a point of contact for tenant service calls, requests and issues.
• Responsible for managing all tenant service aspects related to the quality of services given to tenant partners; monitor service standards, tenant complaints and reports
• Maintaining the condition of the property by completing minor repairs or calling a contractor when necessary
• Manage and negotiate all the terms of the tenant agreement, tenant application process and renewals with tenant partners in shopping center
• Coordinating with other members of the property management team to ensure all tasks are completed in a timely manner
• Ensure tenant satisfaction and quality by developing and maintaining effective relationships with tenant partners in order to determine individual needs, resolve issues and concerns
• Communicating with tenants regarding lease terms, maintenance needs, and other relevant information
• Ensures the provision of a safe and secure environment for all tenant partners
• Identify issues and concerns and provide appropriate correspondence as required
• Build and maintain effective relationships with internal department and tenant partners

Qualifications:

• Bachelor’s degree or higher in Business Administration, Economics, Marketing or related fields
• Minimum 3 years’ working experience in Tenant Service, Retail Service and Retail Sales from Commercial Retail industries
• Experience working in Shopping Center/ Retail business is a must
• Ability to work well under pressure and communicate effectively with a diverse tenant population in difficult situations
• Strong communication, interpersonal and negotiation skills
• Good command of both written and spoken English and computer literacy